Support Staff - River North

Job DetailsJob Location: Chicago - River North - The Hampton Social - Chicago, IL 60654Position Type: Part TimeSalary Range: $4.00 - $4.00 CommissionJob Category: Restaurant - Food ServiceJob Summary 
The Support Staff role combines the responsibilities of a Busser and Food Runner, ensuring seamless service for all guests. This position supports the service team by delivering food and beverages, maintaining a clean and organized dining area, and assisting with guest requests. Success in this role requires teamwork, organization, and a positive attitude to deliver an exceptional guest experience. 
 
Responsibilities 
Food & Beverage Delivery 

Promptly deliver food and beverages to tables, ensuring accurate presentation and order completeness
Announce dishes and beverages to guests upon delivery 
Follow allergy procedures and communicate any special instructions to guests 

Table Maintenance 

Clear and reset tables within one minute, following restaurant specifications 
Remove dirty dishes, glassware, silverware, and debris promptly 
Crumb, wipe, and maintain table cleanliness throughout service 

Guest Support 

Greet guests warmly and anticipate their needs 
Communicate guest requests or concerns to the appropriate team members 
Assist with wrapping leftovers and ensure proper packaging 

Operational Support 

Maintain service areas with adequate stock of service supplies 
Transport dirty dishes to dish areas and ensure proper disposal of trash and recyclables 
Complete assigned side work and ensure all cleaning tasks are performed according to standards 

Qualifications 

Ability to learn table and position numbers within one week of hire 
Strong teamwork and communication skills to support the service team effectively 
Positive attitude and willingness to handle guest interactions professionally and courteously 
Flexibility to work in a fast-paced environment, including evenings, weekends, and holidays 

Physical Requirements 

Ability to stand and walk for extended periods 
Ability to lift and carry up to 50lbs and perform physical tasks such as bending, stooping, and reaching
Ability to move safely through all areas of the restaurant, including crowded or confined spaces

General Qualifications: 

Adhere to company policies, including uniform and appearance standards 
Maintain professionalism and act as a role model for FOH staff 
Ensure compliance with all health, safety, and employment regulations 

Compensation and Benefits 

Hourly pay with eligibility for overtime 
Employee discounts and other perks 
Opportunities for growth and professional development

*This position is part of a Service Charge pay model and is compensated primarily through commission-based earnings from service charges on guest checks that are shared among certain front-of-the-house team members. This position may also receive tips from customers. Additional details will be provided during the interview process.

Parker Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law.Qualifications