Associate HR Operations & Payroll Manager

About Us: 

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.  

Why work at Pacvue?  

• Be on the cutting edge - Pacvue is transforming the way brands and sellers win online.  Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.  
• Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.  
• Learn – from the best!  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.   
• Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.  

About the role: 

As an Associate HR Operations & Payroll Manager, you will play a key role in driving efficient, compliant, and employee-focused HR operations. You’ll own core HR processes, data integrity, and systems administration while supporting seamless employee experiences across the organization. In addition, you’ll serve as a backup for U.S. payroll and support the coordination of global payroll. 

This role operates with limited guidance, partners closely with Finance, HRBPs, IT, and external providers, and contributes to continuous improvement of systems, policies, and processes that enhance scalability and operational excellence. 

Responsibilities: 

HR Operations 

• Maintain accurate and compliant employee data in the HRIS (e.g., BambooHR), including job changes, compensation updates, org structure, and approvals. 
• Administer time and attendance systems (timesheets, PTO, and manager approvals) and resolve exceptions promptly. 
• Enhance and build upon onboarding, offboarding and employee lifecycle processes, ensuring timely completion of documentation, eligibility verification, and systems access. 
• Manage employee support requests and ensure timely, high-quality responses. 
• Develop and maintain SOPs, checklists, and controls that meet audit, privacy, and compliance standards across HR functions. 
• Partner cross-functionally with HRBPs, Talent, Payroll, and Benefits to ensure smooth operations and consistent employee experiences. 
• Identify, document, and implement process improvements to increase accuracy, efficiencies/reduce manual work, and enhance service delivery. 

Reporting & Systems 

• Build and deliver recurring reports and dashboards (headcount, turnover, PTO, compensation changes) and ensure alignment across HRIS, payroll, and Finance systems. 
• Troubleshoot data or integration issues between HR systems and external vendors; collaborate with IT on system enhancements and data integrity initiatives. 
• Support system testing, audits, and compliance reporting as needed. 

Payroll Support 

• Serve as a backup for end-to-end U.S. payroll processing, ensuring accuracy and timeliness when primary coverage is unavailable. 
• Partner with external vendors to support global payroll administration and maintain compliance across multiple countries. 
• Assist with reconciliations between HRIS, payroll, and Finance to ensure data accuracy and consistency. 

Skills & Qualifications: 

• 5+ years of experience in HR operations with exposure to payroll processes; experience supporting or runnin