Health Insurance Support Specialist - Texas

Role Details

Type of Support: Live chat, phone, email
Contract Duration: Full-time
Training Schedule: Monday - Friday, 9:00 am - 6:00 pm ET (7-week duration)
Work Schedule: Work schedule will be assigned after training
Work Type and Location: Remote: Houston, TX; Dallas, TX;
Expected Start Date: Cohort 1: October 16, 2025 | Cohort 2: November 6, 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

The Role

Be part of the team raising the bar for healthcare support in the U.S. As an omnichannel Health Insurance Support Specialist, you’ll be the trusted guide for patients, providers, and partners—helping them navigate everything from billing and payments to insurance verification, account access, payouts, and credentialing. You’ll provide support across email, chat, and phone, turning complex issues into clear, reliable solutions. Every interaction is a chance to build trust, deliver real impact, and show what customer experience looks like when people and expertise lead the way.

What You'll Actually Do

• Healthcare Benefits Mastery: Navigate complex insurance verification, billing disputes, and benefit explanations with precision and empathy
• Account Management Excellence: Handle credentialing inquiries, contract questions, and account access issues that other support teams fumble
• Multi-Channel Support: Master phone, chat, and email interactions—because real support happens wherever customers need it
• Problem Resolution: Troubleshoot platform issues and facilitate critical communication between patients and providers
• Compliance Leadership: Maintain strict HIPAA standards while delivering exceptional service (because cutting corners isn't an option)
• Process Innovation: Surface friction points and propose solutions that actually improve the customer experience

What We Expect From You

• Location: U.S.-based only, tied to your designated state
• Healthcare/Insurance: Benefits, billing, and verification experience
• BPO or call center experience: Prior experience gives you a strong advantage
• HIPAA compliance: One strike policy on protected health information mishandling
• Tech-Savvy: Multi-system proficiency, troubleshooting, fast learner
• High-Volume Support: Handle heavy queues with empathy and professionalism
• Conflict Resolution: Own tough cases and see them through
• Communication: Active listening plus clear, trusted written and verbal delivery

 

Here's What's On the Table

• Take on challenges that actually move the needle in an industry ready for change.
• Earn fair pay while gaining valuable experience and opportunities to grow your career.
• Enjoy remote work with the focus and flexibility to do your best work.
• Grow in an environment that rewards ambition and sharp execution.
• Thrive in a team environment where collaboration is the foundation of your success.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work to