Pharmacy Operations - Senior Analyst

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is on a mission to transform healthcare.  With a shared vision to make healthier easier, we are investing in new ways to care for our communities, built on the foundation of our brick-and-mortar footprint. To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes. In the Retail Field Organization, we support our Company’s purpose by ensuring we train and develop best- in-class health care providers that employ both clinical and retail expertise to deliver personalized, caring patient experiences resulting in optimal patient health outcomes.  

The RxConnect enhancement and business support team leads innovation and management within our retail dispensing system. The Senior Analyst, RxConnect enhancement and business support works under the guidance of the Senior Manager Manager, Retail Store Operations to support a of new initiatives in which we strive to implement solutions that achieve our strategic vision while creating an elevated experience for customers and colleagues. Additionally, the role also supports our of field, pharmacy and internal colleagues by completing day-to-day activities critical to pharmacy operations, as well as the enterprise.

To achieve this, you will use your collaboration skills to help the team build strong relationships with partners in multiple business units including Retail Operations, Enterprise Strategy, Retail Growth, Trade Relations, Merchandising, Specialty, Clinical, Patient Safety, Legal, RxRegulatory, etc.  You will support the teams as they guide the strategy and implementation of a portfolio of new initiatives end- to- end operationally, while continuously ensuring compliance in the key areas the team oversees. You will manage the compliance for ensuring translation needs for retail stores in addition to translation requirements for prescription labels. You will also be managing and leading the legal, regulatory, and compliance research for various requests. This position will also support retail Rx Drug team in various capacity. You will engage with other teams to help support influenceing their processes across multiple formats and support the development of processes for monitoring and tracking success. You will support pharmacy teams and field leaders, who ultimately provide service to our patients. You will engage with the business and IT partners to ensure all operational deadlines and timelines are maintained.

You will impact our business in the following ways:

• You will support the strategy for various RxConnect changes that will transform how to operate, partnering with various teams on new initiatives. You will advocate for our pharmacy and store teams to ensure the experience is smooth, engaging, well understood, effectively implemented and meets our pre-determined markers of success.  You will ensure that our pharmacy teams are compliant for any new state and federal changes, especially, in the key areas that are overseen by the team. You will and partner and advocate with the team to engage and develop appropriate solutions for our colleagues, allowing them to make appropriate decisions about various RxConnect processes and deliver appropriate interactions with our pharmacy patients.

• You will support all internal processes needed from partners to successfully roll out new initiatives, whether specific to the areas our team ours oversees or across the enterprise. You will support and execute field and store communications, as needed, related to our direct initiatives. You will participate in various testing tasks for our direct initiatives prior to rolling out to the stores. You will ensure all store and field teams have the training and tools necessary to be successful, while collecting feedback.

• You will help the team(s) ensure all clinical skills, operational effectiveness, and leadership skills are in place at the right time to meet the needs of these businesses.  This includes, but is not limited to, support in driving effective prescription growth, implementing innovative pharmacy and service strategies that differentiate CVS pharmacy from our competitors, leading with heart to engage, inspire and develop our colleagues, as well as reinforcing our focus on clinical, legal an