Senior JIRA Business Analyst I

ABOUT ROCKET LAB

Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more.  

Join our pioneering team and launch your career to new heights!

IT 

Rocket Lab’s IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations.

SENIOR JIRA BUSINESS ANALYST I

Based onsite at Rocket Lab's Headquarters in Long Beach, CA, the Senior Jira Business Analyst I is responsible for supporting Jira and Confluence issue tracking and collaboration software applications.

This role will focus on providing Level II and Level III support, comprising of mission-critical work focused on enhancement requests and major configuration changes. The right candidate will bring a strong foundation in the administration of Atlassian products, background in the design of elegant and efficient solutions, and project management skills necessary to implement them.

You will support the Sr Atlassian Jira Administrator within the Enterprise Information Systems team.

WHAT YOU’LL GET TO DO:

• Design and implement custom workflows, fields, and automation to optimize processes and support business needs.
• Coordinate with stakeholders to gather requirements and implement new features or improvements in Jira.
• Implement technical and business solutions within the Atlassian platform.
• Create and maintain system documentation and training materials.

YOU’LL BRING THESE QUALIFICATIONS:

• 5+ years' experience in Jira administration, in either Cloud or Data Center environments and a bachelors degree or equivalent years of experience (9+ years total work experience).
• Deep knowledge of project management methodologies and frameworks.
• Proven understanding of ITSM concepts.

THESE QUALIFICATIONS WOULD BE NICE TO HAVE:

• Familiarity with REST APIs, Linux server administration, or Groovy scripting.
• Experience supporting operations teams.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively.

ADDITIONAL REQUIREMENTS:

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.   
• Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing.  
• Must be physically able to commute to buildings 
• Occasional exposure to dust, fumes and moderate levels of noise. 

Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one component of our total rewards package at Rocket Lab.  Employees may also receive company equity and access to a robust benefits package including: top tier medical HMO, PPO & a 100% company-sponsored medical HSA plan option, dental and vision coverage, 3 weeks paid vacation and 5 days sick leave per year, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Other perks include: Discounted employee stock purchase program, subsidized EV charging stations, onsite gym, food and drinks, and other discounts.

Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company’s discretion.

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