Director, Product Strategy & Operations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

The Director, Product Strategy & Operations operates as a leader within the product organization to drive operating model and management mechanisms across Pharmacy Management, Clinical Service and Inventory Optimization technology products.

This leader is the operating-model owner, not roadmap owner; establishing the cadences, frameworks, tools, workflows, and metrics that make product development consistent and constantly improving. Partnering with the Product Leadership on enablement, product hygiene, training, sharing of best practices, and maturing product management craft for the team.

Reporting to the VP of Product, this leader runs the management mechanisms by which the product organization makes investment decisions, plans and commits to delivery, measures outcomes, scans and adapts to the market. This leader drive transparency in the tracking of the performance of our products and business objectives.

This strategic role works closely with Product Leadership, Engineering, Customer Success, Commercial teams, and Strategic Insights and other McKesson organizations to facilitate seamless integration with our strategic objectives, drive operational efficiency and support business growth.

McKesson Pharmacy System (MPS) is an independent business within the larger McKesson Commercial Strategy & Innovation (CSI) organization.

Key Responsibilities

Product Strategy Development

In partnership with other orgs, drive the definition and refinement of the multi-year product and innovation strategy across the product portfolio.

• Integrate market trends, competitive landscapes, customer needs, and adjacent innovations to identify high-value opportunities. Translate strategic themes into actionable product recommendations that can be leveraged by the product leaders.
• Own the operating cadence for updating of product vision, strategy, and GTM approach.
• Maintain the connection from vision and strategy upstream through the 12–18-month roadmap and PI quarterly planning downstream; ensure major roadmap decisions trace back to strategic intent.

Cross-Functional Planning, Resourcing & Integration

Serve as a strategic connector across the product and design teams, fostering alignment with engineering, data insights, marketing, sales, customer success and compliance functions.

• Ensure emerging strategic efforts are integrated into roadmaps, portfolio planning, and annual operating cycles.
• Own cross-team capacity and dependency planning coordination; surface un-resourced commitments and replanning triggers early; ensure Product, Engineering, and other partner org roles are aligned on the critical path.
• Coordinate cross-product GTM cadence (release planning, launch readiness, product marketing, and sales enablement), ensuring launches do not conflict and commercial milestones align with delivery milestones.
• Own the release calendar and coordinate release timing across all product areas to avoid collisions and align customer-facing communication; integrate with Sales, Customer Success, Support, and Marketing readiness.

Product Operating Model Maturity

Own the definition and execution of the product model transformation by defining refining activities, tools, processes, data/metrics, and continuous improvement. Serve as the evangelist for product and delivery excellence, cross-functional collaboration, and innovation best practices.

• Own the prioritization framework methodology, scoring, and calibration cadence across product areas; ensure prioritized decisions are explainable, defensible and measurable.
• Own product tooling administration (across strategy, discovery, planning, design, testing, measurement); including standards and templates to ensure the toolchain reinforces rather than fragments the operating model.
• Own PM training, onboarding and enablement; coach PMs on prioritization, ROI sizing, experimentation, and planning craft.
• Influence streamlining and integration with delivery & support model with engineering and customer success or