Director, Product Design

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

The Role

We're seeking a Director of Product Design to lead and scale our design organization during a critical growth phase. You'll own the end-to-end design strategy across our product portfolio, from our core documentation platform to new ventures in risk adjustment, prior authorization, and clinical intelligence.

This role is perfect for a design leader who thrives in complex environments, can translate intricate workflows into elegant solutions, and understands how to build products that create genuine switching costs through exceptional user experience.

You'll report directly to the VP of Product and partner closely with engineering, clinical, and go-to-market teams to deliver products that our users love and our buyers can't live without.

What You’ll Do

• Drive Strategic Design Vision

  • Define and execute the design strategy across multiple products and surfaces (mobile, desktop, API integrations)

  • Create design principles that balance "invisible intelligence" with user control and transparency

  • Build design moats that make our products irreplaceable through personalization, workflow integration, and network effects

  • Establish how design can accelerate our three strategic priorities: defending our core, extending value beyond documentation, and diversifying revenue streams

• Lead Product Design

  • Design for complex multi-stakeholder environments where buyers (CFOs, CIOs) differ from end users

  • Create coherent experiences across different EHR integrations and technical constraints

  • Develop information architecture for data-dense, real-time applications

  • Design AI-powered features that build trust through radical transparency

  • Balance speed of delivery with quality in a fast-moving, competitive market

• Build and Scale the Design Organization, Including User Research

  • Grow and mentor a world-class design team (currently 3, scaling to 15+)

  • Start User Research Organization

  • Establish design systems and processes that enable autonomous teams

  • Foster a culture of customer obsession, rapid iteration, and measurable impact

  • Partner with recruiting to attract top talent in a competitive market

• Drive Cross-functional Excellence

  • Partner with product and engineering to shape product strategy and roadmap

  • Collaborate with sales and customer success to understand enterprise customer needs

  • Work with clinical teams to translate complex domain requirements into intuitive experiences

  • Influence without authority across a highly matrixed organization

• Measure and Communicate Impact

  • Define design metrics that connect to business outcomes (adoption, retention, revenue)

  • Build the case for design investment through clear ROI demonstration

  • Present design strategy and progress to executive team and board

  • Champion user needs while balancing technical constraints and business requirements

What You’ll Bring

• 10+ years of product design experience, with 5+ years in leadership roles

• Proven track record leading design for consumer-grade or B2B SaaS products

• Operational execution: urgency and speed of delivery

• Experience scaling design teams from 5 to 15+ people

• Deep expertise in designing complex, data-heavy applications

• Track record of