Principle, Support Product Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principle, Support Product Manager based in United States.

The Principle, Support Product Manager will lead the strategic direction, governance, and business performance of a global support portfolio within an enterprise technology environment.
This role will shape support offerings, improve pricing and packaging strategies, and ensure solutions deliver measurable customer and business value.
Working across Product, Support, Sales, Finance, Marketing, and Operations teams, the role will drive alignment around portfolio priorities and execution.
The position requires a strong combination of product management expertise, commercial acumen, and customer-focused strategy.
The successful candidate will help optimize portfolio performance, increase adoption of value-added services, and strengthen customer retention.
This is an opportunity to influence large-scale support transformation initiatives while operating in a collaborative, globally distributed environment.