Principal Technical Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology   

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.   

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.      

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.    

In this role you will work with global cross-functional teams to help stand up these new environments by providing regulatory and security requirement guidance by partnering closely with the respective technical teams. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.   

What you get to do in this role 

You’ll work in a fast-paced, environment to bring your programs to life and see them through to a successful completion, cultivating collaboration and driving business outcomes. You’ll think strategically, while driving tactical execution of large cross organizational programs, from initial conception, through program development, delivery, and transition to operations. The successful candidate is a result oriented, self-starter with an established, documented competence in engineering program management and operations. Experience in Identity and Access Management is desirable. 

Responsibilities 

• Responsible for taking large security programs from business case through post-implementation 

• Managing a portfolio of key initiatives/programs including cross functional impacts  

• Drive crucial conversations with senior executives in business and IT to define strategic business case and measurable business outcomes 

• Develop standardized processes and methodologies for value driven program management 

• Recommend and implement best practices and processes for program and project management of security initiatives 

• Identify patterns and problem areas, and implement effective solutions to increase efficiency 

• Manage continuous service improvement initiatives and performance metrics 

• Plan and facilitate Agile ceremonies like sprint planning, program increments planning, create release schedules and related staffing plans 

• Develop detailed program execution plan and manage all execution aspects, including program interdependencies, progress metrics, testing, deployment, and enablement 

• Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level 

• Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization 

• Engage and collaborate wi