Medical Information Specialist II

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.  

A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information. 

This is your opportunity to join Inizio Engage and represent a top biotechnology company!  

What’s in it for you?  

• Competitive compensation  
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions  
• Employee discounts & exclusive promotions 
• Recognition programs, contests, and company-wide awards 
• Exceptional, collaborative culture 
• Best Places to Work in BioPharma (2022, 2023, & 2024) 
• Certified Great Place to Work (2022, 2023, 2025) 

What will you be doing?  

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations 
• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials 
• Enroll participants in educational seminars 
• Provide patient support to patients enrolled in Patient Support Programs 
• Collect demographic data and disposition for product, sample and literature fulfillment 
• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines 
• Accurately collect information required by individual programs and correctly capture in specific program databases 
• Exhibit effective communication and tele-management skills 
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed 
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed 
• Adhere to all company policies and Standard Operating Procedures 
• Possess effective organizational skills, including working on multiple projects simultaneously 
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) 
• Update and submit resume upon requests for audits 

What do you need for this position?  

•  Current US healthcare professional license: RN 
• Excellent verbal, written and listening communication skills 
• Competency with a computer keyboard and mouse 
• Competency with Call Center Telephone Technology 
• Ability to join frequent meetings and calls without disruption or disconnecting 
• Pleasant telephone manner 
• Ability to work both independently and within a group setting