Salesforce Business Analyst Manager

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

Business Analysis, Leadership, Requirements, Salesforce Platform, User Story

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Business Analyst Lead joining our team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As a Business Analyst Lead supporting CMS, you will be trusted to work hand-in-hand with our CMS customer, collecting business requirements and system documentation supporting business and IT activities and to conduct, document, and communicate data collection and analysis. In this role, a typical day will include:

Leadership & Team Management

• Lead, mentor, and develop a team of Business Analysts, providing guidance, feedback, and performance evaluations.
• Allocate workload, prioritize tasks, and ensure balanced distribution across the team.
• Facilitate knowledge-sharing, coaching, and continuous improvement within the BA team.
• Foster a collaborative environment between BAs, Product Owners, Developers, QA, and business stakeholders.

Standards, Frameworks & Quality Assurance

• Establish and maintain standardized templates and methodologies for user stories, business requirements, and system requirements.
• Review and approve all BA artifacts to ensure clarity, completeness, and alignment with business goals and system capabilities.
• Ensure requirements follow industry best practices (e.g., INVEST for user stories, SMART criteria for business requirements).
• Drive consistency across the organization by enforcing documentation and analysis standards.
• Conduct quality assurance checks requirements before handoff to development and testing.

Requirements Elicitation & Documentation

• Lead requirements-gathering sessions, workshops, and stakeholder interviews for complex or cross-functional initiatives.

• Translate high-level business needs into detailed business requirements, system requirements, data requirements, and acceptance criteria.
• Ensure requirements reflect the end-to-end business process, including workflow impacts, system integrations, data flows, and downstream dependencies.
• Validate requirements with stakeholders and ensure traceability from business goals → functional requirements → user stories → test cases.

Agile/Product Delivery Responsibilities

• Work closely with Product Owners to refine the product backlog and ensure user stories are well-defined, prioritized, and feasible.
• Guide analysts in writing clear, testable user stories with acceptance criteria that developers and QA can confidently act on.
• Support sprint planning, backlog refinement, and sprint review sessions.
• Track requirement changes and ensure they are reflected in appropriate documentation and communicated to the team.

Stakeholder & Cross-Functional Collaboration

• Serve as the primary liaison between business stakeholders and technical teams for complex projects.
• Ensure stakeholders understand system limitations and trade-offs when defining requirements.
• Communicate status, risks, and requirements changes in a clear, actionable manner.
• Drive alignment across business units for projects involving multiple systems or teams.

Analytical, Technical, and Domain Expertise

• Strong understanding of business process modeling, data mapping, system interactions, and workflow optimization.
• Ability to analyze complex problems, identify root causes, and propose feasible solutions.
• Familiarity with tools such as Jira, Confluence, Visio
• Experience producing system requirements that account for integrations, APIs, UI/UX needs, and data dependencies.

WHAT YOU’LL NEED:

• Bachelor’s degree and 8+ years related hands-on experience working with business processes and re-engineering
• 5+ years of experience capturing and writing requirements and user stories
• 5+ or more years of business processes and business