Senior Salesforce Administrator (Remote)

We are seeking a skilled and motivated SFDC Administrator with a strong focus on Service Cloud, coupled with the fundamental knowledge of Sales Cloud, to join our dynamic team at Fleetio. As the primary owner of Service Cloud, this role is pivotal in ensuring the smooth operation and optimization of our customer-centric functions, including Customer Support, Customer Success, and Account Management. The SFDC Administrator will also play a vital role in implementing and supporting any future software purchases (ex: Gainsight), as our company grows.

Our ideal candidate understands the SaaS business model, is highly technical, and is able to support a high-velocity go-to-market strategy. We consider this role to be critical to our future success as we continue to scale. Be sure to mention coffee in your application so we know you actually read this.

What’s Fleetio?

Fleetio (pronounced "flee-tee-oh”) is a leading provider of fleet management SaaS that helps organizations of all sizes track, analyze, automate, and manage their vehicles and equipment. With a purpose-built, easy-to-use, and comprehensive suite of tools and features, Fleetio makes it easy for fleet managers to optimize their operations, reduce costs, and improve safety and compliance.

We’ve become a trusted partner for thousands of businesses across the globe, from small startups to large enterprises. With a focus on innovation, customer success, and sustainable growth, Fleetio is on a mission to transform fleet management.

What makes us special, you might ask? We’ve been remote-friendly since 2012 and have been recognized as Birmingham Alabama’s Best Places to Work five years in a row. We have over 200 employees all over the United States, Canada, and Mexico, and have over 5000 paying customers in 70+ countries. It’s an exciting time at Fleetio as we’re growing 50+% year on year and have just closed our Series C round led by our incredible investment partner, Elephant. We’re building the fleet management platform of the future – the single screen for fleet managers to drive their businesses forward.

More about our product and company:

• Fleetio product overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.fleetio.com/careers
• Check us out on Glassdoor (i.e., people love working here): https://www.glassdoor.com/Reviews/Fleetio-Reviews-E1745407.htm

What you'll be doing

• Oversee the configuration, customization, and maintenance of the Service Cloud instance, ensuring it aligns with our evolving customer service strategies.
• Collaborate with cross-functional teams to design and implement scalable solutions that enhance our customer support capabilities, streamline processes, and improve overall customer satisfaction.
• Possess a foundational understanding of Sales Cloud to support basic Sales processes and collaborate with the Sales Operations team on cross-functional initiatives.
• Partner closely with Customer Support, Customer Success, and Account Management teams to understand their unique needs, challenges, and objectives.
• Translate business requirements into effective system solutions, implementing process improvements that optimize customer interactions and relationship management.
• Manage user profiles, roles, and permission sets to ensure proper access control and data security.
• Implement and maintain custom objects, workflows, validation rules, and automation to streamline workflows and enforce best practices.
• Administer and enhance case management processes, including routing, escalation, and resolution.
• Collaborate with other departments to integrate SFDC with other business-critical systems, ensuring data accuracy and consistency across platforms.
• Stay abreast of industry trends and technological advancements, with an eye towards expanding our technology stack to meet evolving customer needs.
• Be prepared to learn and support additional Customer Success software, such as Gainsight, as our company's software landscape evolves.
• Communicate changes, enhancements, and modifications to stakeholders, providing clear documentation and training to ensure successful adoption.
• Analyze business processes and workflows to identify opportunities for system enhancements, efficiencies, and optimizations.
• Anticipate potential downstream impacts of system changes and proactively work to mitigate risks.
• Collaborate seamlessly with cross-functional teams, acting as a bridge between business requirement