Director, Visitor Experience

Title: Director, Visitor Experience

Employee Classification: Dir Customer Experience

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Admissions

Department: UNT-Admissions-Gen-164500

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.   We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.   Learn more about the UNT System and how we live our values at www.UNTSystem.edu.  

Department Summary

The Office of Admissions is a vital contributor to the enrollment success at the University of North Texas through student outreach, recruitment endeavors, and a commitment to providing personalized assistance to students throughout the college application and admissions process.

Position Overview

The Office of Admissions, at the University of North Texas, is seeking to hire a Director, Visitor Experience to develop, coordinate, and manage the overall experience associated with the Welcome Center and admissions events, under the direction of the Associate Vice President of Enrollment. This position is responsible for the assessment, development, and delivery of training for the optimal experience and will oversee all aspects of the Eagle Ambassador (tour guide) program and admissions events. Work involves, but is not limited to providing vision, leadership, and training, and data analysis to ensure the best return on investment with emphasis on customer service excellence, professionalism, and UNT pride.

Minimum Qualifications

Bachelor's degree and five years of professional customer experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

- Knowledge of university admissions standards, curriculum, academic policies, and procedures, or ability to quickly learn them.
- Knowledge of safety and security precautions appropriate to work performed.
- Strong written, oral, and presentation communication skills.
- Strong counseling and interpersonal skills, with the ability to build relationships with diverse populations including students, parents, and campus partners.
- Ability to work independently and collaboratively within a team.
- Ability to supervise, train, and plan work for subordinates.
- Skill in using personal computers and software such as Microsoft Office.
- Commitment to ensuring all campus guests feel welcomed, valued, and supported throughout their experience.

Preferred Qualifications

- Master’s degree in higher education administration, business, marketing, or a related field.
- Five or more years of progressively responsible experience in higher education, preferably in admissions, campus tours, or enrollment management.
- Demonstrated success in leading and motivating multi-generational, cross-functional teams.
- Proven record of delivering exemplary customer service with measurable improvements in stakeholder satisfaction.
- Strong data analytics and assessment skills to inform decisions and evaluate outcomes.
- Experience using CRM systems