Director, Data Science (IT)

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a Director, Data Science (IT) to build and lead a world-class data science function in the IT Organization. In this role, you will shape the team’s vision, foster an inclusive and high-performing culture, and drive impactful data science and advanced analytics initiatives across the organization. You will work closely with cross-functional partners to address complex challenges and embed data science into our core data analytics, services, and operations.

You’ll partner cross-functionally with Business teams across  Sales, Marketing, Customer Success, Product, and Finance leaders to ensure we’re aligned and scalability is built in adopting data science models & operations. This role is both business-facing and deeply technical. Your primary responsibility is to understand business use cases and proactively propose innovative ways of working using generative AI. As a technologist, you’ll lead a team to implement solutions that transform data analytics. You may have prior experience working in business teams, and you will play a key role in building and scaling a team that brings data and GenAI-powered insights to life across the company.

Key Responsibilities

• Define and lead the data science vision, strategy, and roadmap in alignment with business goals and measurable outcomes.
• Act as a strategic advisor and thought leader, identification, rollout & championing the adoption of AI/ML across the organization.
• Build, mentor, and lead a high-performing, collaborative team of IT data scientists, IT Data Product Managers, and IT data engineers.
• Partner closely with Sales, Product, Marketing, Customer Success, Engineering, and other teams to drive impactful data science initiatives.
• Develop new ideas, brainstorm with Business partners on how the latest innovations in AI can improve business performance. 
• Serve as a bridge between technical teams and business units, ensuring alignment on priorities, deliverables, and strategic value.
• Deliver clear, compelling insights to both technical and non-technical audiences through storytelling and data visualization.
• Present findings and strategic recommendations to senior and executive stakeholders to influence high-level decisions.
• Oversee the full lifecycle of machine learning models, including development, validation, deployment, monitoring, and continuous improvement.
• Collaborate with Data Engineering to design scalable, well-defined data assets, features, and metrics that support evolving analytical and product needs.
• Establish and promote best practices in experimentation, modeling, data governance, and model reproducibility.
• Ensure robust documentation, version control, and transparency across all projects to support sustainability and auditability.

Basic Qualifications:

• 10+ years of experience in Business Data analytics, Data Science roles in B2B SaaS.
• Proven track record of building and leading high-impact data science teams.
• Proven experience deploying machine learning models at scale in production environments.
• Familiarity with modern data stacks: cloud data warehouses. (Snowflake/Databricks/AWS), BI Tools, orchestration tools, and MLOps platforms.
• Exceptional communication and storytelling skills. You can simplify complexity and influence at all levels.

Preferred Qualifications: 

• Bachelor's in a quantitative field such as Computer Science, Statistics, Mathematics, or similar, with an advanced degree (Master's degree or higher) preferred.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Atlanta office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 212,000 - 356,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject