Sr Business Functional Consultant, Transformation - Revenue Calculation (Billing & Invoicing)

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Sr Business Functional Consultant, Transformation - Revenue Calculation (Billing & Invoicing)

Position Summary:

The Sr Business Functional Consultant (Revenue Calculation - Billing & Invoicing) serves as a strategic business partner within the Business Area, providing subject matter expertise, operational insights, and process recommendations to support the overall business readiness and successful delivery of Customer Information System (CIS) program. Focused on non-technical domains, the role bridges current state operations with future state capabilities by representing functional needs, identifying gaps, and ensuring sustainable change through collaboration, communication and stakeholder engagement. This position partners with cross-functional teams, including program/project teams, Business Area leaders, and frontline supervisors, to ensure customer-centric outcomes are prioritized and operationalized effectively. Specific to Revenue Calculation, the role ensures accurate and compliant calculation of utility revenues across multiple state jurisdictions by interpreting regulatory requirements, configuring CIS billing rules and validating complex rate structures. 

Essential Responsibilities:

• Translate jurisdiction specific regulatory tariffs and rate cases into system requirements and billing calculation logic within the platform

• Perform end-to-end validation and reconciliation of revenue calculations to ensure accuracy, compliance and audit readiness within the state jurisdiction

• Partner with Finance, Regulatory and Customer Ops team to align revenue recognition processes with state specific compliance standards and internal controls

• Act as SME during transformation, supporting system configuration, testing and defect resolution related to billing and invoicing calculations

• Serves as a trusted advisor for business functional teams by providing subject matter expertise across core business processes.

• Represent functional operations in program activities such as business process design, policy and procedure development and operational planning.  Document requirements, business processes, business benefits/outcomes, KPIs, change impacts, and functional designs.

• Identify, assess and communicate operational impacts of proposed changes, escalating risks or misalignments as needed.

• Support business functional testing, training design and user adoption efforts if applicable, by ensuring content and approach are aligned with business realities.

• Collaborate with peers across business functional areas to ensure end-to-end process continuity and customer impact awareness.

• Champion continuous improvement by surfacing operational pain points, feedback and employee insights to inform delivery efforts.

• Provide input into performance metrics, reporting needs and post-implementation success criteria when applicable.

Minimum Requirements:

• Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.

• Strong understanding of utility processes and performance drivers.

• Excellent communication, critical thinking and problem-solving skills.

• 3-7 years in operations, business process improvement or service delivery.

Preferred Qualifications:

• Experience supporting business readiness or change initiatives with a focus on operational execution preferred.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com