(Senior) Account Executive Netherlands

(Senior) Account Executive
Netherlands (remote first, with core team around Amsterdam area)
NB. January 2026 start

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

The role:

This is going to be our 3rd Account Executive for the Dutch team, an entity which was only set up last summer and has already seen some great wins. As a result of the initial success we’ve seen in the Netherlands, we are further bolstering the team with a seasoned New Business hunter, who has sold complex SaaS solutions.

To put it perspective, our average sales cycle is 6-9 months, but can take 18-24 months for the largest deals.

This will suit someone who loves the ‘start-up’ vibe within a larger, established organisation with the experience of successful GTM and some big names to reference as Customer Success stories in adjacent countries.

What we’re looking for 🔎

Character and Intelligence
We look for candidates who display integrity, resilience, and the ability to adapt quickly. Their intellectual curiosity and problem-solving skills should also be evident.

Track Record
Candidates must have a proven track record of success in a new business, quota-carrying role.

Ideally, we are looking for individuals with experience handling an annual quota of approximately € 500,000 or above, with a strong focus on self-generated pipeline.

Scale & Complexity

Candidates should demonstrate proven success with complex sales cycles over several months (Puzzel average is 6-9 months), involving multiple stakeholders and a complex, multi-layered SaaS offering with various products/features and pricing structures.

Methodology:

We sell under MEDDPICC with Challenger methodology. Even if candidates haven’t been trained on these specifically, ideally they’ll have used something else and will be able to confidently talk through a robust, structured, sales methodology.

Coachability

We look for candidates who are not only results-driven, but also open to feedback and continuous learning. A strong sense of coachability is key, especially as we continue to grow and evolve our strategies.

Key tasks:

• Building and nurturing relationships with customers or creating business opportunities from scratch – it’s important to highlight that you’ll be managing the full sales cycle from prospect to close, before passing onto the implementation/Customer Success team.
• Initiating and leading activities that contribute to goal achievement for growth and profitability in the portfolio
• Conducting activities such as demos and presentations
• Performance and budget responsibility for your own portfolio
• High self-motivation and being able to implement a structured way of working
• Thoroughly understand the customer’s needs, business, and processes
• Working under pressure and to deadlines
• Interacting with clients and customers both internally and externally
• Making the most of our systems and automated sequences to minimise manual work and continued best practice for RevOps (Salesforce and Outreach in particular)

The must haves 💪

• Technological understanding and interest in the field of cloud-based services

• 3-5 years’ SaaS, CX or any other complex solution-based sales experience

• Strong new business experience

• Experience working with structured sales methodologies/cadences & sales pipelining

• Proactive/ hunter mentality

• MEDDPICC/ Challenger or similarly robust methodology

• Fluent in Dutch and English

The nice to haves ➕➕➕

• Exposure to an international environment
• CCaaS / competitor industry experience

We will, however, consider those with limited experience with the right attitude and character traits.

What’s In it for You? 💰

• Competitive