Operations Supervisor #6050

GROW WITH US

As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment.

We encourage Recology employees to G.R.O.W. with Us professionally and personally by:

• Giving Back to our communities.
• Recovering Resources to achieve their best and highest use.
• Owning a company that provides quality service and protects the environment.
• Working Together to achieve our common vision, a world without waste.

You can G.R.O.W. with Us by becoming our Operations Supervisor

THE ROLE

Responsible for supervising operations personnel and routing drivers and monitoring work to ensure efficient and effective operations.

ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:

• Shift: Tuesday-Thursday: 6am-3pm Friday/Saturday: 10am-7pm.
• Supervises day-to-day operations of collections, transfer station, material recovery or composting facility, as assigned. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Assigns employees to balance workload. Arranges alternate coverage of service in case of employee absence or equipment failure.
• Assists with the daily inspection and follow through of proper maintenance and repair of equipment and/or vehicles as appropriate. May operate equipment as needed.
• Monitors work to ensure efficient and effective operations. Observes operational practices and enforces safety policies and procedures. Makes recommendations for process improvement, including changes in working conditions and use of equipment to increase efficiency of operations, department, or work crew.
• Investigates and resolves customer inquiries and complaints.
• Makes recommendations for rate adjustments, ensures delinquent account collection and resolves customer and vendor billing disputes.
• Identifies potential rule infractions, and working with Operations Manager, assists in the avoidance and correction of existing cases.
• Generates and analyzes operational reports and make recommendations as appropriate.
• Investigates and reports on worker injuries, accidents, and other incidents, maintains time records and manages attendance issues, provides timely feedback.
• Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.
• May dispatch or serve as back-up for dispatch duties.
• May participate in community and business meetings and events on behalf of the company.

QUALIFICATIONS

• Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.  A typical way to qualify is:
• Three years in the resource recovery industry (waste/recycling /organics processing), transportation, production or logistics operations including supervisory experience.
• Maintains awareness of trends in resource recovery industry, recycling programs, organics processing and composting technologies to ensure company is proactive in maintaining competitive advantage.
• Principles of personnel training, supervision and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.
• Computer programs, including Microsoft Office suite of applications and using data to inform and set priorities and identify challenges/opportunities.