Customer Service Representative

Line of Business: Service & Support

About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Serve as the primary point of contact for customers, resolving inquiries with accuracy and professionalism
• Process orders, quotations, and service requests while ensuring timely follow-up and delivery coordination
• Collaborate with sales, logistics, and operations teams to meet customer needs and resolve issues
• Maintain accurate customer data, order details, and communication records in internal systems
• Proactively identify opportunities to improve service levels and enhance customer satisfaction

What Are We Looking For

• Strong communication and relationship-building skills with a customer-first mindset
• Proven ability to manage multiple priorities, solve problems, and make sound decisions
• High attention to detail with accuracy in order processing and documentation
• Proficiency with business systems (e.g., CRM/ERP) and Microsoft Office tools
• Adaptability and teamwork, with the ability to work effectively across functions

Work Environment
This role operates in a professional office environment with frequent interaction across departments and customers. The position may require extended periods of computer work and communication via phone and email.

What We Offer

• Competitive base salary
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
• Highly competitive benefits programs, including:
  • Medical, Dental, and Vision along with Prescription Drug Benefits
  • Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
  • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
  • Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled