Manager - Associate Voice & Experience Team

General information

Career area Deposits Products & Marketing Work Location(s) 601 S. Tryon Street, NC Remote? No Ref # 21708 Posted Date 02-19-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

In office role with hybrid schedule, Ally work location is Charlotte NC. At this time, Ally will not sponsor a new applicant for employment authorization for this position.

Are you driven to make a meaningful difference for both customers and employees? As part of our Customer Advocacy and Insights team, the Manager of the Associate Voice & Experience Team will champion initiatives that shape experiences, drive strategic change, and amplify voices across the organization.

This role will continuously listen to our associates, translate their insights into meaningful action, and hold the organization accountable for improving the customer experience because Ally believes the best experiences start from the inside out.

If you’re seeking a role where your contributions are recognized, you and your teammates voices matter, and your work drives real change, we invite you to join us and help shape the future of our organization.

The Work Itself

• Set the vision and strategy for enterprise idea generation and associate feedback, translating insight into action in close partnership with stakeholders
• Turn feedback into results by identifying experience improvement opportunities, prioritizing them with cross-functional partners, and driving execution that improves both associate and customer outcomes.
• Build deep, trusted partnerships across lines of business to gather input, increase adoption, and deliver measurable, high-impact change.
• Design and continuously improve processes, tools, and deliverables that enable clear communication, effective enablement, and meaningful recognition at all levels of the organization.
• Scale and evolve listening channels to expand participation, engage new functional areas, and foster a cultu