Senior Field IT Manager

Does pioneering new and innovative ways to reimagine and transform end-user productivity across the breadth and depth of Microsoft’s global workforce sound exciting to you?  Are you passionate about the future of work, driving innovation and showcasing an employee experience blueprint that inspires customers and partners to navigate their digital transformation?  If so, Microsoft Digital (MSD) team is an excellent place for you to grow your career. 

Microsoft Digital (MSD)’s mission is to power, protect, and transform the employee experience at Microsoft around the world.  Come build community, explore your passions, do your best work and be a part of the team that innovates, creates, and delivers the vision for Microsoft’s employee experience, human resources, corporate and legal affairs, global real estate products, and runs Microsoft’s internal network and infrastructure, plus builds campus modernization and hybrid solutions. You will leverage the latest technologies and focus on empowering Microsoft employees with the tools and services that define both the physical and digital future of work. 

Within Microsoft Digital (MSD) Organization, Global Support delivers worldwide modern support experiences that consist of End User Support Services, Global Helpdesk, Audio Visuals (AV) Link, AV Life Cycle Refresh, Application Helpdesk Support, Executive Support, Site Support and Site Infrastructure Deployment services.  Global Support provides these services to over 200k internal users across 90+ countries, via multi-year Supplier/Vendor Contracts enabling this Employee Experience. 

The Senior Field IT Manager is accountable for deployment and operation of IT-related services, which support the Microsoft businesses internationally, and promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers.   

The Senior Field IT Manager is the field IT person delivering the foundation services that keep Microsoft locations connected including:  

• Deploying and operating IT services to our internal end users in Engineering Groups, Global Delivery, Customer Support and Services, MCAPS and R&D Centers around the world.  
• Collaborating with other IT Teams to prioritize and plan the infrastructure and services roadmap for all Microsoft locations  
• Interacting with Site Leadership Teams to set the user expectations as well as working towards the user experience improvement  
• Delivering high-impact customer engagements to support Microsoft in driving revenue, market share and Customer and Partner Experience  

This position will be reporting to the Director FIELD IT MANAGEMENT, based in Reno, NV and responsible for managing multiple Microsoft sites consisting of Finance Operations, Cloud+AI, and Microsoft Customer and Partner Solutions.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Help Power the Digital Transformation  

• Defining IT services and process optimization opportunities and aligning with peer IT Managers globally to deliver improvements aligning to regional commitments and business requirements.  
• Fiscal responsibility and budget oversight to help drive accuracy.  
• Providing quality and regular communication to end user clients and/or partners.