Customer Technical Solutioner

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the change to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retain. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Join the innovative team at Kyndryl as a Client Technical Solutioner and unlock your potential to shape the future of technology solutions. As a key player in our organization, you will embark on an exciting journey where you get to work closely with customers, understand their unique challenges, and provide them with cutting-edge technical solutions and services. 

Technical Solutioning – SAP & Cloud/Application Services

• Apply deep SAP domain expertise across ECC, S/4HANA, Basis, and related modules.
• Understand and integrate Managed Services components including hosting, cloud (IaaS, PaaS, STaaS), networking, and security.
• Design architectures that support high availability, backup/recovery, and disaster recovery standards.
• Leverage internal infrastructure capabilities and 3rd party partnerships to develop robust, cost-optimized solutions.
• Stay current on SAP roadmap, hyperscaler trends (AWS, Azure, GCP), and competitive landscapes.

Client & Opportunity Support

• Lead solutioning activities from discovery to contracting, owning the technical relationship for SAP opportunities.
• Collaborate with sales teams to identify, qualify, and prioritize opportunities aligned with business goals.
• Engage with customer stakeholders to uncover and validate technical requirements.
• Design SAP architecture solutions that balance performance, scalability, cost, and compliance.
• Resolve technical, pricing, and contractual challenges in partnership with internal teams.
• Facilitate seamless handoff between Sales and Delivery, ensuring clarity and accountability.
• Client Engagement - This is a customer facing role in which to 20-30% of the time is spent in direct discussions with customers, and typically working on five to ten engagements at a time.

Join us as a Client Technical Solutioner at Kyndryl and unleash your potential to shape the future of technical solutions while enjoying a stimulating and rewarding career journey filled with innovation, collaboration, and growth.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Who you are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Experience:

• 5+ years in SAP solution architecture or technical sales support within a hosting, cloud, or Managed Services environment.
• Proven track record influencing sales opportunities and engaging senior-level clients.
• Exposure to enterprise cloud platforms (OCI, Azure, AWS) and hybrid deployment models.

Technical Competencies

• Advanced knowledge of SAP platforms & applications (e.g., S/4HANA,