Customer Service Specialist

Find your WHY at Reid Health

This position is responsible for providing exceptional customer service, problem solving, follow up account resolution and respectful, compassionate and caring patient interactions.

Let's Shine. Together.

 

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

 

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

 

Overview of Responsibilities

• Communicate effectively and tactfully with patients and their families and guests, coworkers, managers, providers and other personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage presenting a professional image as a Reid Health representative.• Able to problem solve, multi-task and work well in a team environment.• Maintains accurate documentation of daily interaction of accounts worked and resolved.• Responsible for accurate posting of all payment information in a timely manner.• Maintains thorough understanding of all charges billed.• Understands the cash posting process and how it applies to patient bills.• Responsible for actively engaging in the call tree and maintaining a ready status as appropriate.• Works returned mail for incorrect or bad addresses including updating the billing system and forwarding the mail as appropriate.• Updates insurance information if identified so claim may be resubmitted if needed.• Documents and submits complaints in Midas as required by hospital policy.• Maintains knowledge of hospital and ambulatory managed care contracts, state and federal guidelines and departmental/organizational policies and procedures.• Follows compliance with all laws, regulations, and guidelines of federal and state programs with an emphasis on prevention of fraud, waste, and abuse.• Position includes other duties and projects as assigned to support goals and outcomes consistent with department expectations.• Actively participates in area and department meetings.• Attends other meetings as requested.

Education/Experience

• Education Required: High School Graduate or GED equivalent.• Experience Preferred: Previous customer experience in a medical setting

Schedule Details

Day Shift. 8:30am-5:00pm Monday- Friday

What We Offer

       

 

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Stay Connected

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

Other Information

EEO Statement: Reid Health is an Equal Opportunity Employer

 

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

 

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