Customer Service Specialist

Mundipharma is a global healthcare company with a presence across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East. Mundipharma is dedicated to bringing innovative treatments to patients in the areas of Pain Management, Infectious Disease and Consumer Healthcare as well as other severe debilitating disease areas. Our guiding principles, centered around Integrity and Patients-Centricity, are at the heart of everything we do.

Customer Services Specialist

Location: Netherlands- 3 days in the office

Department: Supply Chain Operations

Join us and make a difference when it matters most!

At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We challenge ourselves constantly to deliver more for patients, healthcare professionals, our partners, and our employees.

The team

We have a fantastic, new opportunity for an experienced Customer Service Specialist, based in our Netherlands office.

As Customer Service Specialist, you will be responsible for managing cross-functional end-to-end order processing, disputes, and customer data management for the assigned region ensuring accuracy and efficiency in processing the order to cash processes in order to deliver our products to patients in a timely manner and in compliance with Mundipharma internal policies and regulatory requirements.  

Role and responsibilities

• Organize and manage alignment for their Markets with various internal and external departments such as Commercial, Logistics, Quality and Finance and 3rd party (distributors, vendors) to ensure order fulfilment is completed and meet our customer requirements.

• Monitor order status in the various systems and proactively communicate any issues or delays to relevant stakeholders

• Handles order discrepancies and address customer inquiries regarding order status or product availability to ensure supply chain continuity.

• Executes order Processing:

• Produces sales invoices accurately based on approved Sales orders and contract terms.

• Coordinating with Finance to reconcile billing discrepancies and resolve any invoicing issues.

• Responsible for maintaining documentation of billing activities and ensure compliance with internal policies and regulatory requirements.

• Creates customers in our ERP systems as relevant and in line with our compliance requirements.

• Process Improvement

What you’ll bring

• Fluent English is essential.

• Speak one of more of the following languages:  French, Spanish.

• Proficiency in ERP systems (e.g., SAP, Oracle, Microsoft, Excel)

• Strong analytical and problem-solving skills with keen attention to detail.

• Excellent communication and interpersonal abilities, with a customer-centric approach.

• Ability to prioritize tasks effectively and work efficiently in a fast-paced environment.

• Able to use own initiative and to work independently with multiple deadlines/tasks.

• Experience with process improvement initiatives and project management is a plus.

• Proven experience in order management, invoicing, Customer data management, dispute resolution within a supply chain or finance function in a life science industry at international level.

• Exposure to working internationally with a good understanding of cultural differences.

• Degree educated or be able to demonstrate significant relevant experience for successful delivery in role

What we offer in return

• flexible benefits package

• opportunities for learning & development through our varied programme

• collaborative, inclusive work environment

Diversity and inclusion

Building an inclusive environment where people can thrive, grow and achieve their full potential is a priority. We believe this isn’t just the right thing, but also the smart thing to do, as we focus on making a positive difference for our customers and their patients.

Join our talent pool

If you’re not sure this role is right for you but you’re keen to hear about future opportunities at Mundipharma, join our talent community and be the first to hear about new roles.

 

Additional Job Description:

Primary Location:

NL Leusden (MDC)

Job Posting Date:

2024-05-29

Job Type:

Permanent