Software Asset Management (SAM) Analyst

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology-driven department, seeking a Software Asset Management Analyst to implement best-practice ITSM asset management processes for a variety of Federal clients, including the National Institutes of Health (NIH).

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

ICF is a purpose-driven company with a strong culture and underlying values that prize diversity, opportunity, equality, and respect. Our core values include Embracing Differences, and we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of differences.

We are open to supporting 100% remote work anywhere within the U.S.

Responsibilities include:

• Perform the Software Asset Management (SAM) Analyst role within the IT Service Management (ITSM)/ITIL task area.

• Liaise with Federal leads, ITSM Process Manager and SAM Process Manager:

  • To contribute to the development and execution of a roadmap to improve asset management processes

  • To update records and report on software license compliance based on software license right-to-use (RTU), software license agreements, maintenance agreements, and software installations

  • To review software compliance measures based on existing licensing agreements and implement processes to improve compliance

  • To create and modify IT software asset records and associated contract records in the appropriate software repository

  • To process software-related requests (new requests, changes, upgrades, etc.)

• Assist with preparing and managing software asset management tools and processes

• Coordinate key interfaces between the software asset management process and other processes, in particular configuration management, change management, and knowledge management.

• Understand the current utilization and installation of licenses.

• Ensure Ownership of the assets and all data relating to the software assets is available when required.

Basic Qualifications:

• Bachelor's degree

• 3+ years of experience with software asset management, e.g., developing and implementing asset management plans

• 2+ years of experience implementing ITIL processes across a variety of platforms and cloud environments

• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

• Strong problem-solving skills and a proactive approach to addressing technical challenges.

• US Citizen or Green Card Holder due to federal contract requirements

• Ability to obtain U.S. government public trust clearance

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply

Preferred Qualifications:

• Prior experience supporting U.S. Government Federal Health programs and projects is preferable

• ITIL Foundation certification

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email