Sr. Director, Application Services & Business Processes

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we’re missing is you.  Apply today!

About the role

About the Role

Technology is a key value driver for Reworld, and the Information Technology (IT) function supports all aspects of Reworld’s business objectives, operations, processes, and governance. The Senior Director – Application Services & Business Process Leadership will lead enterprise initiatives at the intersection of business process optimization and application life cycle management. This role ensures that IT systems deliver measurable business value, applications perform efficiently, and business processes are optimized to support organizational goals.

The Senior Director will bridge strategic IT planning and operational execution, aligning enterprise application services, roadmap management, business process and technology architecture, governance, and ERP/CRM enterprise applications ecosystems implementation with business priorities. This role is a key advisor to senior leadership and a hands-on driver of operational excellence.

Responsibilities

1. Roadmap Creation, Communication, and Coordination

• Develop, maintain, and communicate IT and business process and technology roadmaps that align with enterprise objectives.
• Coordinate cross-functional initiatives to ensure progress, dependencies, and outcomes are clearly understood by leadership and stakeholders.
• Translate strategic objectives into actionable plans with measurable results, balancing resources, priorities, and business needs.

2. Business Process Blueprinting & Technology Architecture

• Design, document, and optimize business processes, capturing “as-is” and “to-be” workflows.
• Maintain enterprise-wide business process architecture to ensure processes, applications, and technology platforms are integrated effectively.
• Partner with business leaders to standardize, scale, and improve processes, identifying automation opportunities and governance requirements.

3. Application Services Management & Continuous Improvement

• Monitor and analyze enterprise applications to identify performance gaps, inefficiencies, and opportunities for enhancement.
• Drive continuous improvement initiatives in partnership with IT and business teams, ensuring applications deliver maximum operational value.
• Lead initiatives for user adoption, training, and application updates to reinforce best practices and sustain engagement.

4. Governance, Security, and Compliance

• Support IT governance frameworks and best practices to ensure alignment with enterprise standards.
• Assist in oversight of IT security, risk management, and regulatory compliance activities relevant to applications and business processes.
• Provide guidance and reporting to leadership on adherence to policies, standards, and controls.

5. Portfolio Project Management Accountability

• Drive accountability across IT and business transformation projects, ensuring initiatives are delivered on time, within scope, and aligned with strategic goals.
• Establish project governance structures, manage dependencies, and monitor resource allocation.
• Provide oversight and support for project prioritization, funding requests, and performance tracking.

6. ERP/CRM & Enterprise Applications Lifecycle Leadership

• Lead ERP/CRM and other enterprise applications system initiatives throughout the full lifecycle, including requirements gathering, design, implementation, adoption, and optimization.
• Collaborate with business and IT teams to ensure systems me