Business Process Improvement Lead

Company

Federal Reserve Bank of New York

Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.  

 

The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance. 

What we do:   

At the Federal Reserve Bank of New York (NY Fed), we are committed to simplifying the way we operate to fulfill our Mission and realize our Vision of anticipating, adapting and acting in a fast-changing world. As part of the Bank’s Simplify Strategic Priority to streamline processes and practices, we are looking for a highly motivated and results-oriented person to join our team.

The Business Process Improvement Lead will gain broad exposure to the Bank’s operations, while offering opportunities to develop cutting-edge skills in automation and artificial intelligence. The candidate will work with a variety of Senior Leaders and Process Owners across the organization to analyze existing and design new workflows that enhance the efficiency and resiliency of the Bank’s processes. If you’re passionate about creating exceptional processes and driving transformation, we want to hear from you.

This role report to the Chief Product Owner of Business Process Simplification and Automation in the Executive Office.

Your role as Business Process Improvement Lead: 

Leads process improvement initiatives through the disciplined use of measurements and analysis; Partners with the Bank to identify best practices, metrics, and tools; promotes adoption of existing process standards.

Core Responsibilities

• Leads the review of processes and systems to identify gaps to current process intent and identify continuous improvement opportunities.
• Selects, collects, and analyzes data to find root causes of performance issues; identifies trends and process variations that lead to continuous improvement opportunities.
• Creates and maintains process maps, SOPs, and other solution design documentation; ensures maintenance of processes and supports annual reviews and attestations of process owners.
• Designs and develops process improvement solutions.
• Delivers projects that provide quantifiable, statistically significant, and sustainable business process performance improvements.
• Performs change management activities including developing and deliver training and communications to support transition of improvement project changes.
• Maintains and communicates project plan progress, issues, and risks.
• Creates metrics to track benefits of improvement implementations; develops dashboards and tools to monitor progress of key results, key performance indicators, and service levels within a project portfolio.
• Summarizes analysis to report on key improvement opportunities to use for future state solution design.

What we are looking for: 

• Foundational experience in leading process improvement initiatives including conducting workshops and stakeholder interviews
• Facility with process mapping tools such as Visio, Blueworks or equivalent
• Six sigma green or black belt preferred
• Strong communication skills with experience developing executive level presentations

Salary Range: $144200 - $200000 / year  

We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you’re stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.  

  

Our Touchstone Behaviors—Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us.