Team Leader H/F - Store Lyon

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

Reporting to the Lyon Store Management, the Team Leader will be responsible of leading and coaching the sales team, building Client relationships, and proactively fostering the achievement of sales goals and ensuring the delivery of an excellent Client experience, aiming at the achievement of assigned store objectives on a monthly basis.
  
Your key responsibilities:

 

•    Lead the Client Advisors team, aiming at transforming each client experience into special moments by creating a hand-crafted experience 
•    Together with Store Management, responsible for achieving the commercial targets through an efficient and effective organization of the   team and a successful management of the product 
•    Lead a high performing client facing and service orientated team. 
•    Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience. 
•    Support the Store Management in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client 
•    Demonstrate best in class sales and self-leadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful client relationships through CRM initiatives 
•    Guarantee the efficiency and effectiveness at floor level in terms of clienteling, display, merchandise, cleanliness, grooming etc. taking action to solve problems with positive outcomes 
  
Requirements 
 
•    At least 3 years of previous experience in a managerial role in luxury retail, coordinating, training and empowering a Client Advisor team 
•    A proven track record delivering sales in a luxury retail environment, as well in Clientelling activities 
•    Excellent understanding of the luxury sector and product sensitivity 
•    Strong communication skills and commercial mindset 
•    Digitally aware and open to new ways of working 
•    Ability to interact effectively with foreign clients 
•    Passion for Diesel Brand, product and heritage 

 

��Language proficiency: English and Italian are mandatory. Any additional language is considered a plus 

What we offer
 
�� A competitive pay depending on your performance: you will have commissions on individual sales as well as an incentive on Store targets
��A range of development opportunities in Diesel and OTB group Store network in Italy and abroad
��A generous employee discount on Diesel and OTB group Brands
��A awesome, young and dynamic team
��️‍�� Highly inclusive working environment
�� Lunch vouchers for each working day

 

 

Main Responsibilities 

 

• Support the Store Manager in driving the Store strategy to achieve the best sales performance and creating a hand-crafted 360° experience for the client 
• Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment 
• Provide excellent and specialized customer service to develop meaningful and loyal client relationships through CRM initiatives 
• Role model best in class sales and self-leadership by playing an active role within your team, and take action to solve problems with positive outcomes 
• Actively engage in wider community and seek inspiration from other sectors to form a cohesive team focused on creating an energetic, exciting, innovative and approachable environment 
• Empower and support your colleagues to accomplish tasks effectively and generate enthusiasm and energy to create positive team spirit 
• Build and maintain relationships by instilling a sense of belonging and a positive, forward-thinking mindset 

  

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees. 

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age. 

 

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