CSRC Intake Specialist

Overview

Intake Specialist - Customer Service Referral Center: The CSRC Intake Specialist receives calls from people seeking behavioral health and/or medical services, verifies eligibility for the services, and schedules initial intake appointments.

Responsibilities

• Receives incoming calls
• Determines whether requested services are available. 
• Determines availability of funding source to support requested services. 
• Schedules client appointments, verifies funding source data, and obtains required authorizations.
• Creates Referral Demographic documents in EHR system.  
• Scans/Emails copies of faxed referrals and client information to the various sites' receiving parties.
• Enters client information into tracking spreadsheet.
• Remains aware of agency Intake capacity limits and assists clients with accessing appropriate outside resources during those times when intake services may be closed or limited.
• Performs other related job tasks or responsibilities as assigned.
• Schedules Transportation was necessary.  
• Conducts reminder calls for appointments as needed. 

Qualifications

• High School diploma or GED
• Bilingual in Spanish & English strongly preferred. Pay Differential offered.
• Eligibility & Enrollment experience preferred.
• Previous experience working with DCS preferred.
• Experience using NextGen EMR preferred.
• Previous customer service or call center experience desirable.
• Must receive/maintain DPS fingerprint clearance.

Benefits of Working with JFCS:

• Numerous professional development and career growth opportunities.
• Generous paid time off / sick time allocations
• Comprehensive Employee Benefits package, including medical, vision, dental, & more.
• Wellness Coaching
• Employee Assistance Program
• Eligibility for Loan Forgiveness Programs in many positions.