Senior Community Manager

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We're hiring immediately!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Your Opportunity

We strive to create an extraordinary living and learning environment through our passion for customer experience and strong partnerships in our communities.

The Senior General Manager enhances and elevates current operational systems. They will use their passion for people to build strong teams, who focus on employee and customer satisfaction while driving the organization’s revenue goals. When called upon, the Senior General Manager is responsible for supporting and developing the operational, financial, and customer service aspects of other assets within the organization in a geographically proximal area. Typically, their focus beyond their own community will involve assisting with the mentoring, onboarding, and training of new General Managers. This role leverages the Senior General Manager's proven skills and success to help develop others. In the event of a vacant position, they will be asked to help maintain the asset, either remotely or in person, ensuring consistent support during the recruitment process. This role supports the Regional Manager in developing peers and providing additional mentorship to other managers, particularly during onboarding, position vacancy, or in areas requiring focused attention.

The Senior General Manager ensures that the community and team members create an attractive, welcoming, and safe community that embraces its residents. As the leader of a community, this position is responsible for creating a thriving operation by providing the highest quality programs, services, and facilities. 

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Key Success Characteristics

• Highly Engaged- Operates daily with an “all-in” mindset, striving to achieve the community goals. 
• Master of Priorities – Balance time between operations, finance, and customer experience, and the development of their team.  Prioritize to ensure the important is not subsumed by the urgent; ensure the fires of the day don’t engulf the team’s focus.
• Motivated Mentor – Motivate yourself and motivate your teams.  Create a culture that doesn’t wait for things to happen but that proactively makes them happen and knows how to instill this ethic in others.  Genuine interest in mentoring peers and helping develop those around you.
• Customer-Centric Attitude – Always put the customer’s needs first! Uses empathy to understand situations from others’ perspectives.
• Powerful Communicator – Tailors communication to different audiences and influences key stakeholders; Ensures the team fully embraces and understands the strategy. Holds people accountable constructively and in real time.
• Training and Development – effectively finds ways to train and develop direct reports and peers. Can adjust their approach to ensure solid understanding of roles and responsibilities.
• Strong Strategic Vision – the ability to operate the day to day, but understands ultimate success comes from focusing on the organization’s long-term plan and executing it.
• Calculated Risk and Innovation – Scion never settles, and neither can our people. Continued growth is the forever business plan, so pushing boundaries to find effective solutions and more efficient processes is a must.

The Philosophy

Building High Performing Customer Experience Teams

• Encourages, supports and manages team members in achieving their community and personal development goals.
• Understands team members jobs well enough to perform duties in their absence.
• Builds mutual trust, respect, a culture of accountability, and cohesiveness among team members.
• Seizes opportunities to develop others. Effectively and respectively coach; and has productive crucial conversations, providing constant, real-time feedback.
• Actively seeks professional development through mentors, gathering feedback from peers and direct reports. Encourages and accepts feedback from crucial conversations as development opportunities.
• Serves as a role mo