Senior Product Manager, Mobile Conversational AI
General MotorsAbout the role
Job Description
Why join us?
General Motors pioneers the innovations that move and connect people to what matters. We see a world with zero crashes, zero emissions, and zero congestion. As we move toward this vision, software plays an integral role as it becomes more prominent in our vehicles and in the digital experiences our customers rely on every day.
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.
Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.
The Role
As a Senior Product Manager, Mobile Conversational AI, you will define and lead the strategy for the conversational AI experience inside GM’s flagship mobile applications. You will own the end-to-end customer experience for how owners and drivers interact with GM through natural language , from intent capture and dialogue design to response rendering, multi-modal interactions, and follow-up actions across the app.
You’ll partner closely with the AI/Agent platform teams, backend services teams, and use-case product owners who build the underlying agents that power specific scenarios (e.g., vehicle status, charging, service scheduling, owner support, navigation, commerce). Your job is to ensure these capabilities come together as a single, trusted, delightful conversational surface for the customer.
This is a high-impact role at the intersection of product strategy, AI, and customer experience , perfect for a PM who thrives on ambiguity, deeply understands mobile UX, and is passionate about shaping how millions of customers will talk to their vehicle and brand.
What You’ll Do
Own the long-term vision, roadmap, and KPIs for the mobile conversational AI experience across iOS and Android, defining what “great” looks like for customers interacting with GM via natural language.
Lead the end-to-end customer experience , including entry points, conversation UI, voice and text modalities, response formatting, error handling, hand-offs to humans or deeper app flows, and continuity across sessions.
Partner closely with agent, platform, and backend services teams to integrate new conversational use cases into the mobile experience, defining clear contracts, latency and quality expectations, and a consistent customer experience across agents built by different teams.
Develop the interaction design system for conversational AI in collaboration with Design and Research , covering tone of voice, prompt patterns, suggested actions, citations/disclosures, and fallback behaviors.
Define and drive the trust, safety, and quality bar for the experience, including policies for accuracy, transparency, escalation, and customer feedback loops.
Establish success metrics (task completion, containment, CSAT, latency, deflection, engagement, retention) and build dashboards and review rituals to track and improve them over time.
Run a continuous experimentation and evaluation program, A/B tests, prompt and model evaluations, and qualitative research , to iteratively improve customer outcomes.
Work with Legal, Privacy, Cybersecurity, and Responsible AI partners to ensure the experience meets GM’s standards for data handling, consent, and responsible AI.
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