Client Service Specialist

Please Note: This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

Essential Job Duties

Join BambooHR as a Client Service Specialist and help clients with hiring, performance management, and compliance. Gain valuable HR experience while working with a company that values doing the right thing for both clients and employees. Use your digital navigation and problem-solving skills to assist clients who can't get enough of our software.  Whether working in-office or remotely, you'll be part of a supportive and fun team dedicated to creating exceptional client experiences.

1. You’ll use quick digital navigation and problem-solving skills to answer questions
2. We know people matter, and that is exactly why our Client Service Specialists strive every day to make magical moments with our clients.

A successful Client Service Specialist will:

• Provide world-class customer service via phone, email, and chat communications with clients
• Uphold and contribute to a brand of setting people free to do great work
• Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues 
• Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems
• Quickly think on your feet to work through complex questions and come up with creative solutions
• During training, you'll spend at least 6 hours per day on the phone. After training, your schedule will include 4 hours of phone support and 4 hours of chat support each day.
• Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
• Keep up to date on new features and products to maximize value for clients
• Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty
• Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)

What You Need to Get the Job Done

• You're open to in-office training during your training/ramping period (which takes approx. 4-5 weeks, dependent on performance), before choosing between in-office or remote work
• Your remote work setup has a dedicated workspace, free from distraction with high-speed, reliable internet
• You have 1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations.
• You have excellent interpersonal communication with clients and co-workers
• You have talked with customers over the phone, demonstrating a passion for customer care and championing high levels of client satisfaction.
• You have strong attention to detail and the ability to work in a fast-paced environment
• You're able to break down complex problems and explain them in a clear and simple way
• You’re articulate and concise in both written (type 40+ words per minute) and oral English communication
• Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric-oriented environment and consistently achieving goals and milestones both during training and throughout the role.

What You'll Love About Us

• Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor,  & Comparably for our great workplace culture.
• Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
• Finan