Assistant Director of Academic Technology: Student Experience & Advising

Job Posting Title:

Assistant Director of Academic Technology: Student Experience & Advising

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Hiring Department:

Academic Technology

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Aug 04, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

Purpose

The Assistant Director of Academic Technology: Student Experience & Advising serves as the primary product manager and lead for the implementation and sustained use of the EAB Navigate platform. This role is critical in supporting student success by ensuring EAB Navigate is effectively configured, widely adopted, and continuously improved for campus users. Situated in the Office of Academic Technology, this position will coordinate change management and technology modernization efforts across academic advising units, campus IT teams, vendor partners, and university leadership; design and deliver robust training and communication strategies; prepare and maintain high-quality user service and support; monitor system usage; and promote best practices in advising technology through regular efforts. The successful candidate will bring technology modernization in higher education experience, strong product and project management skills, a proven ability to foster productive cross-campus partnerships, and a deep understanding of academic advising needs and practices in a technology-enhanced environment.

Responsibilities

Lead Advising Technology Modernization for Campus

• Serve as the primary product lead responsible for defining business requirements, translating those requirements to technical teams, and guiding the successful campus-wide implementation and ongoing use of EAB Navigate in support of institutional student success priorities.
• Develop expertise in cross-campus advising models and college, school, and unit (CSU) advising contexts.
• Develop and maintain effective relationships with key advising stakeholders, including the Vick Advising Excellence Center, Enterprise Technology, Academic Affairs, CSUs, and frontline staff, aligning platform capabilities with advising practices and student-centered goals.
• Develop a systems-level view of advising technologies and contribute to conversations about how the broader advising technology ecosystem can support student-centered advising and success across campus.
• Develop strong relationships with campus technology modernization and EAB experts within the OAT and AIS to support effective implementation.

Product and Project Management

• Maintain full life cycle ownership of the EAB Navigate implementation and subsequent operational phases from project planning to ongoing optimization.
• Develop, manage, and support project milestones using established project management practices, including project charters, user testing, stakeholder mapping, communication planning, risk mitigation planning, business requirement gathering, testing, and implementation.
• Maintain extensive product feature expertise, including the ability to diagnose, troubleshoot, and escalate various tiers of user support needs.
• Determine business requirements, evaluation planning, and assessment models for evaluating the impact of EAB Navigate on advising effectiveness and student outcomes.
• Partner with assessment teams to deliver evaluation milestones
• Design, generate, and share regular executive briefings and usage reports, insights, and success stories with university leadership and advising units.

System Administration

• Partner with Enterprise Technology to support data mapping, integration, system upgrades, and platform optimization.
• Translate institutional needs into system specifications, implementation, and subsequent operational plans that position the university for long-term success with advising technologies.
• Serve as the EAB Navigate Application Administrator, including managing user access, roles, permissions, system updates, upgrades, and testing; configuring settings to customize appointment scheduling, referrals, and other Navigate capabilities for various offices on campus.
• Monitor new feature releases, assess relevance to campus needs, and oversee testing and implementation of updates.

Assessment and Evaluation

• Design and deliver evaluation planning, and assessment models for evaluating the impact of EAB Navigate on advising effectiveness and student outcomes.
• Partner with assessment teams to deliver evaluation milestones.
• Design, generate, and