Team Lead, Revenue Cycle

Overview

Join a dynamic team at Cotiviti Healthcare where innovation meets impact! We're revolutionizing healthcare payment accuracy and seeking passionate professionals who want to transform the industry. If you're a creative problem-solver ready to drive meaningful change and accelerate your career, this is your moment to shine!

This role is responsible for training, leading and daily oversight of Revenue Cycle Specialists, as well as the knowledge share and refinement of Revenue Cycle processes. This includes daily communications with the client and Claim Audit personnel, as well as fielding projects assigned by the Manager and/or Senior Leadership. This individual ensures operational controls and day to-day processes related to Revenue Cycle are in place (cash application, invoicing, reconciliations, and audit controls), monitors distribution of work across the team and adherence to all internal/external Service Letter Agreements. The Team Lead responds to all internal/external client inquiries in a timely, accurate and professional manner.

Responsibilities

• Hire, develop, coach, lead and retain top-tier talent with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction.
• Delegates work to other members of the teams and works with the Senior on new hire material and training guides for the department.
• Strategically analyze revenue streams, uncovering innovative pathways to optimize financial performance and drive strategic growth.
• Collects, analyzes, and interprets revenue-related data across multiple revenue streams. Uses findings to recommend changes to product/service pricing based on availability and expected demand, with the goal of driving incremental revenue and increasing profitability.
• Modifies revenue management strategies to reach targeted markets.
• Monitors team or department efficiency and ensures that output meets expectations.
• Implements and administers organizational functions or processes, ensuring that they are completed accurately, on time, and in compliance with established policies and regulations.
• Works with Manager, Revenue Cycle to assist with strategically planning, scheduling, and coordinating the work of the Revenue Cycle Team to achieve stated goals. Utilizes metrics to monitor and ensure all departmental activities are performed consistently within established client and company guidelines.
• Efficiently and effectively supervises assigned personnel, client requests, and Revenue Cycle workflows and systems.
• Serves as a Team Leader and/or escalation path for internal and external business constituents by providing leadership and direction in responding to complex inquiries and problem resolution.
• Consistent with good people management practices and company values, provides supervisory leadership and works with Manager, Revenue Cycle to direct the selection, supervision, evaluation, and development of team.
• Sets objectives and conducts performance reviews for the direct reports with assistance from the Manager, Revenue Cycle.
• Works collaboratively with Manager, Revenue Cycle-in consultation with Human Resources to recommend and implement performance management, progression, and compensation actions as warranted. Resolves employee concerns and other sensitive people issues consistent with Human Resources policies and guidelines.
• Follows established processes for training and career progression to enable revenue growth and staff development/engagement. Promotes & participates in knowledge sharing activities such as best practices, benchmarking, whitepapers, and tool enhancement. Works with manager, Revenue Cycle to ensure that all levels of staff are properly trained on policies, procedures and best practices and that proper training, education and required certifications are maintained.
• Actively recommends system/process improvements or enhancements that will increase productivity and cost containment to audit and client leadership.
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and the requirements of the job change.

Qualifications

• 2 -4 years prior work experience in accounting or business operations; preferably healthcare experience with financi