Communication Manager F/M/X

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

Within this global ecosystem, the Communications team plays a key role in building a sense of belonging, pride, and connection. It supports the department’s ambition by crafting compelling narratives, creating shared rituals, and fostering a strong, engaged community across geographies and business lines. Through targeted content, impactful events, and cross-functional coordination, it brings people together around common goals and values.

As Communications Manager, you will support and implement the department’s internal and external communication strategy. Your mission: foster employee engagement, drive strategic alignment, and boost visibility for key initiatives through compelling content, active community management, event coordination, and performance tracking.

Your mission: 

• Content Creation & Community Engagement

  •  Manage and regularly update the editorial calendar for departmental activations.

  • Act as Community Manager for internal digital platforms (primarily Viva Engage): animate discussions, interact with posts, react to comments, and monitor activity levels, ensuring a dynamic and engaging environment for all team members.

  • Animate internal communities across multiple global hubs, ensuring content remains fresh, engaging, and aligned with corporate guidelines and tone of voice.

  • Create multimedia content (visuals, posts, videos, presentations) that promotes key department initiatives.

  • Support the design of impactful presentations for leadership speaking engagements and strategic updates.

  • Occasionally assist the Director of Communications on cross-functional projects (e.g., LinkedIn publications, internal messaging, photo/video shoots).

• Performance Monitoring & Feedback Collection

  • Track and analyze the performance of both internal communication and the LinkedIn presence of the Chief Commercial, Digital & Tech Officer.

  • Collect feedback following key events, meetings, and activations to continuously improve communication effectiveness.

  • Conduct monthly employee sentiment analyses and occasional engagement surveys to monitor team morale and feedback loops.

• Event Coordination

  • Organize internal events (digital and in-person), such as townhalls, webinars, Awards for our own teams and other team gatherings across the Group’s various head offices.

  • Work with stakeholders, vendors, and logistics teams to ensure the smooth execution of all communications-related events.

  • Contribute to team engagement moments (e.g., celebrations, team-building events) by animating the community and strengthening internal culture

Qualifications

And you? 

• Master's degree (Bac +5) in Communications, Marketing, or Business from a top-tier university or school.

• Minimum 3 years of experience in communications, either in an agency or in-house with a strong focus on content creation, internal comms, or digital campaigns.

• Excellent project management skills: autonomous, organized, and reliable when handling multiple stakeholders, priorities, and deadlines across a matrixed organization.

• Data-driven mindset: comfortable analyzing performance, measuring impact, and making strategic adjust