Customer Care Professional - Commercial Banking Servicing - Hybrid PHX, AZ

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

American Express is an American multinational financial services corporation and admired brand providing excellent customer service to high value clientele. On occasion, we have the unique opportunity to add new talented professionals to our service organization.

In this role, you’ll be assisting customers with account and product inquiries via phone, as well as performing account maintenance on our American Express Business Line of Credit and a variety of Business Blueprint products. This servicing may be across Checking, Line of Credit, Payment Accept and Small Business Card products. You will also be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer card environment. Call volume can range on average from 60 – 100 calls a day.

Applicants will require a winning attitude, team player mindset and demonstrated success in customer service. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.

As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career whilst delivering extraordinary customer service.

If you possess the below experience, skills and share our values of providing remarkable experience for customers, then we look forward to receiving your application and speaking with you soon.

Daily Responsibilities:

• Pioneering the servicing of our American Express Business Line of Credit, Banking, and other non-card products which will lead the way in evolving American Express’ servicing strategy.
• Provide extraordinary customer care by responding to questions raised via phone concerning checking accounts / lending products in a fast paced, structured customer care environment.
• Consistent utilization of our customer servicing model.
• Support Customer First philosophy by ensuring professional handling of customer requests.  
• Supporting Customers with maintenance, transactions and funds related inquiries.
• Respond to Customer Inquiries around rewards and redemption with ability to handle end to end.
• Troubleshoot customer problems and determine how to resolve those problems.
• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices

Qualifications:

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.
• Financial servicing experience which includes lending products
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.
• Ability to navigation multiple servicing platforms
•  Proven ability to manage change and continuous learning.
• Excellent written and verbal communication skills