Senior Service Delivery Specialist

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

POSITION SUMMARY

As an integral part of penetration testing service delivery, this individual contributor role is responsible for managing and overseeing the efficient delivery of dynamic adversarial testing services such as application and infrastructure penetration tests, red team exercises and web application scans. This role will ensure that all engagements are executed effectively, efficiently and meet stakeholder expectations. This IC role shall ensure that penetration testing requests are properly scoped, completed on time and meet the highest quality of service delivery.

What we expect of you

• Oversee end-to-end delivery of services offered by the penetration testing team.

• Ensure service is provided on time, within scope and exceeds stakeholder expectations.

• Develop and manage plans, schedules and ensure quality of deliverables.

• Act as the primary point of stakeholder contact for the entire duration of the service delivery lifecycle.

• Build and nurture strong relationships with internal and external stakeholders.

• Ensure highest standards are maintained for all aspects of service.

• Review and approve the service deliverables such as reports before delivery to stakeholders.

• Help implement and maintain quality assurance processes and procedures.

• Ensure all reported vulnerabilities are recorded and tracked in the vulnerability tracking system.

• Monitor and report on service delivery process and risk metrics for senior leadership.

• Maintain accurate record of testing activities and essential interactions.

• Ensure evidence recording and retention for remediated vulnerabilities.

• Trigger issue management processes for issues for policy violations and SLA misses.

• Orchestrate report read-out calls with all project stakeholders.

• Interface with Remediation Support and ensure vulnerability and project status is up-to-update.

• Initiate timely onboarding and offboarding procedures for the vendors.

• Orchestrate access provisioning and deprovisioning for the testers.

REQUIRED QUALIFICATIONS

• 5 years’ experience in a technical security role.

• 3+ years of experience in interfacing and acting as a bridge between technical and non-technical stakeholders.

• 2+ years of experience in handling multiple service requests and testing engagements.

• 2+ years of experience in adversarial security assessment process and methods.

• 2+ years of experience in application and infrastructure vulnerabilities and risk mitigating controls.

PREFERRED QUALIFICATIONS

• Security certifications highly desired

• Security and operations background is a plus

• Knowledge of programming languages/ scripting tools including Python, Shell scripts

• Be able to use APIs and automate for improved visibility & process improvement.

• Team player comfortable working in a dynamic environment

• Ability to document and explain technical details in a concise, understandable manner

• Excellent communication and interaction skills.

• Self-starter and capable individual contributor.