Sr. Business Control Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Provide analytical support in executing internal control discipline and operational excellence within Specialized Consumer Client Solutions (Financial Center and/or Advanced Client Solutions).

• Gather and organize data to monitor and test the effectiveness of key controls and status of audit mitigation and action plans.
• Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management.

Acts as an ambassador of the risk culture.

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Understands end-to-end Financial and/or Advanced Client Solutions processes, risks, and controls.
• Identify, research, and remediate risk for supported areas in Specialized Consumer Client Solutions (Financial Center and/or Advanced Client Solutions), including collaboration with process and controls owners to remediate audit issues and control enhancements; creates and implements action plans/milestones in accordance with the Enterprise Issues Management Standard, and ensures on-time delivery of key milestones and issue closure.
• Drives a risk identification and process simplification culture within the business.

Additional responsibilities may include:

• Leading and executing proactive risk identification reviews.
• Research and response to regulatory and audit inquiries.
• Testing and research support for existing audit issues
• Communication and liaising between Business Controls and front-line unit/line of business partners.
• Other ad-hoc Business Controls functions, as required
• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Qualifications:

• Incumbents typically have 3-5+ years of related experience in Business Controls, Issues Management, Project Management and/or LOB/ECF experience (Financial Center and Advanced Client Solutions).
• Proven ability to lead and collaborate with key partners including Legal, Risk and Audit.
• Knowledge of Consumer Banking internal policies and procedures.
• For internal employees; participation in a work from home posture does not make you ineligible to post

Desired Qualifications:<