US Product Quality Complaints Mail Room Technician

Job Title: US Product Quality Complaints Mail Room Technician

Location: Swiftwater, PA

About the job

This position is responsible for activities related to management of Product Technical Complaints for medical devices, pharmaceutical products, biologics and combination products. Knowledge of regulatory requirements, GMP, GDP, quality & compliance and complaint handling is preferred.

We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to protect people from infectious diseases and bring hope to patients and their families. Your job, as US Product Quality Complaints Mail Room Technician within our NA Medical Clinical & Country Quality Ops, will be managing end to end and operations in the PQC mail room, and will process product quality complains.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities:

• Responsible for E2E operations conducted in PQC Mail Room

• On site support 5 days/week

• Print correspondence (i.e. letters, cover pages, instructions) from CRM system

• Prepares appropriate correspondence for complaint records

• Identifies appropriate mailers for use in retrieving the complaint samples

• Prepare shipping labels using FedEx equipment

• Assemble pre paid mailers for use in retrieving the complaint samples

• Deliver assembled mailers to main Sanofi mail room or arrange for daily pick up

• Responsible for shipping all scheduled letters/pre paid packages daily

• Use various Excel reports for daily operations

• Act as a SME on PQC Mail Room operations and provide support during audits and inspections

• Act as a trainer for new associates

• Manage PQC Mail Room Manual and relevant job aides

• Manage all supplies and maintain inventory required for daily operation of a PQC Mail Room

• Order supplies and work directly with the vendors for customized PO

• Responsible for maintaining all equipment and tools in PQC Mail Room  

• Proficient with use of all databases within the department

• Understands the importance of GxP foundations

• Knowledge of all Sanofi products marketed in the US

• Understands PQC process flow

• Provides complaint support to other company departments including Customer Service, Medical Information, Pharmacovigilance, Sales Associates, Regulatory, Commercial, Operations, Legal, and Risk Management.

• Performs other duties as assigned.

• Ability to lift/move 20lbs and work standing 50%

About You

Knowledge, Skills and Experience

• Associate degree in science or related field of study

• 2 years of pharmaceutical industry experience. Will consider an advanced degree in lieu of years of experience.

• Strong Verbal and Written Communication skills.

• Excellent interpersonal skills.

• Strong organizational and prioritization skills.

• Ability to multi-task in a fast-paced environment

• Strong understanding of Good Documentation Practices

• Work effectively and cooperatively with others; establish and maintain good working relationships.

• Computer literate-proficient in use of Microsoft Office. Must be able to understand and utilize complaint database software and reporting tools.

• Ability to lift/move 20lb and work standing 50% while wearing personal protective equipment.

**Training will be conducted on site in Bridgewater, NJ in Jan/Feb 2025.

Why Choose Us

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gend