Technical Investigator - Customer Product Complaints to Getinge, Solna

 

Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. A career at Getinge provides career opportunities that both inspire and challenge. Here, you can make a difference every day.

 

Are you a problem solver who likes to dive into technical challenges? Do you want to help us improve the quality of our products and be an important link between the customer and the development department?

We, within the Customer Complaints team, in Solna are now looking for a new colleague. As a Technical Investigator you will interact with different functions/stakeholders across the organization, for example within Quality, Manufacturing Operations, Engineering, Supplier Quality, R&D etc.

 

About the position:

In this position you will be responsible for conducting technical investigations to identify root causes in Customer Product Complaints. You will spend most of your working time at the laboratory, where we test and troubleshoot returned components in reference machines. You will be part of a team that works goal-oriented and with the customer in focus.

 

Your main responsibilities and tasks will be:

• Conducting technical investigations of returned parts
• Writing and reviewing technical investigation reports including log review, trending, and risk review/assessment
• Writing and reviewing authority reports
• Creating Customer response letters
• Working with CAPA handling - corrective action and preventive action
• Contributing to process and product quality improvements

 

The team today consists of 10 Complaint Specialists with solid experience in complaint handling, vigilance reporting, product knowledge and technical investigations. Our team works closely with a supporting function in Poland. We work as one team with common goals with a focus on our customers. You will be reporting to the Manager of Customer Complaints Department.

 

Who you are:

To be successful in this position we think you have the following background:

• 1-3 years related experience from similar work tasks
• Academic degree in Medical Technology, Engineering, Quality or equivalent
• Fluent in Swedish as well as in English
• Used to communicate effectively with various stakeholders
• A strong commitment and wants to make a difference in product quality
• Goal-oriented and cooperative team player who takes responsibility for achieving results
• Structured, accurate and solution-oriented
• Feels stimulated by working with several parallel activities and has an ability to work in a changing environment

 

Application:

Please apply no later than January 22, 2023. You are also welcome to contact the Manager of Customer Complaints department, Caroline Kabbabe on +46 (0)70 782 76 81 or via mail caroline.kabbabe@getinge.com if you have any questions. We apply continuous selection.

 

About us 

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 

 

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.

 

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