Associate Director, Commercial Rebates

Job Description

Job Description: Associate Director of Rebate Operations

The Associate Director of Commercial Rebate Operations has a critical role, reporting to the Director, Rebate Operations team within the US Market Access organization. This is an exciting opportunity for a subject matter expert that applies an enterprise-level mindset and technical expertise at the intersection of data, process optimization, automation and innovation. This individual is responsible for building the Commercial team to enable management of traditional and value-based US Commercial payer rebates. The ideal candidate is passionate about patients, focused on driving for results, and is willing to be involved in hands-on execution while building new functional capabilities.

This role will interact with Commercial and Vertex leadership and the successful individual must be adept at cross-functional collaboration, while also having a high degree of attention to detail and accuracy to mitigate revenue leakage. This role is expected to evolve and anticipate the needs and capabilities of customers, adapting to our growing portfolio, operating with compliance and integrity and contributing to Vertex’s corporate goals.

This role has the option for remote or hybrid/on-site based in Boston, MA (3 days onsite, 2 days remote weekly).

Key Responsibilities:

• Build, lead and motivate your team, prioritizing and allocating work across team members to ensure high levels of performance and commitment to their professional development.
• Provide key insights during the commercial contracting strategy design, contract development, negotiation, and execution processes.
• Compliantly operationalize contract strategies and contract terms to ensure accuracy, efficiency, and sustainability. Establish efficient processes and SOPs to ensure consistent translation of contract terms into operational solutions that fulfill the access and financial obligations of agreements effectively.
• Responsible for end-to-end contract administration operations, which includes contract set-up in Model N/Revitas, rebate eligibility, duplicate discount validation, dispute and customer payment administration of traditional and value-based Commercial payer rebates.  
• Partner with DTE to proactively ensure Model N/Revitas is set-up to operational contract terms in, including establishing complex calculations if not supported by current systems. Alternatively, proven capability to establish manual spreadsheets, to ensure accurate financial analysis, validation and payment and accurate translation into Government Price Reporting systems.
• Manage contract compliance, including timely verification of eligible plans and validation of customer policies to confirm rebate eligibility. This includes interpretation of medical policies, formularies, prior authorizations, benefit plans, reimbursements and pathways for Vertex products and competitors, where applicable.
• Research, review, and interpret complex data to evaluate performance criteria on a unit-by-unit and customer-by-customer basis. Perform complex financial analytics to further execute and validate rebate calculations to ensure accuracy.
• Respond to, research and address customer disputes within contractual timeframes to ensure obligations are met. Provide timely issue resolution that impacts multiple customer segments. Accurately and concisely deliver customer-centric communication in response to disputes and ensure compliance with the eligibility terms.
• Ensure timely ongoing maintenance of contract administration documentation to maintain detailed information for audit purposes.
• Stay current with all promulgated and proposed federal regulations that impact rebate and/or chargeback adjudications.
• Lead monthly and quarterly management reporting of contractual payment activities, dashboards and trends, support forecasting analyses and ad-hoc requests.
• Work collaboratively with stakeholders including but not limited to: Government Pricing & Programs, Contract Operations, GTN Forecasting, USMA Data & Analytics COE, Data & Technology Enablement (DTE), Public Affairs, Commercial Legal, Payer Accounts, Trade & Distribution FP&A, Revenue Accounting, Accounts Payable, Internal Audit etc. to ensure transparency and collaboration across key processes and decisions. Support for these activities will vary and may include ownership of parts of cross-functional processes.
• Ensure all SOX controls are met and supported with appropriate documentation. Participate in and support SOX-related, internal, and external audits.

Minimum Qualifications:

• Bachelor’s degree in a quantitative or technological discipline required (e.g., Engineering, Computer Science, Accounting, Bu