Director, Principal Business Platforms Lead – Commercial IT

The Principal Platforms Lead Director role will lead the Otsuka Commercial IT Sales Technologies platforms & teams by providing superior operational and project delivery across all technology initiatives. The position will be responsible for overseeing all aspects of the execution of the various technology platforms including Commercial CRM, Field Sales Reporting, Sales Operations, Data Enablement Reporting & associated roadmaps as well as the prioritization and oversight across the associated projects and budget planning. This role will also be accountable for providing oversight of the operations support team for this domain.

Job Summary

The Director, Business Platforms and Tools will provide oversight and leadership across all technology systems as well as lead the center of excellence across Otsuka’s critical platforms that support business operational outcomes and strategic goals. 

The Director role will lead the Otsuka operations platform team by providing superior operational and program delivery across all technology initiatives. The position will be responsible for overseeing all operational aspects of the execution of the roadmap but also the prioritization and oversight across the associated projects and capital planning process and manage the operations support team.

The Director will work closely with various business partners across IT to ensure a holistic approach is aligned across the organization including prioritizing key business processes, establishing deployment strategies, and working with IT partners to ensure successful execution

The Business Platform Lead core responsibilities include:

• Deliver key programs across roadmap

• Oversee and lead Center of Excellence/Managed Service Provider across platforms

• Vendor Management

• Financial Management and oversight

• IT Leadership

• Career Developer

At Otsuka, we defy limitation, so that others can too.

We have an unwavering belief in doing more. In transcending expectations. In going above and beyond—under any circumstances—for patients, families, providers, and for each other. It’s this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.
We believe that the bigger the challenge, the bigger the opportunity. We are doing everything in our power to live up to our mission of creating new products for better health worldwide in two important therapeutic categories: neuroscience and nephrology.

Job Description

Core Responsibilities include but not limited to the following:

• Deliver key programs across roadmap: Effectively manage the technical team, providing oversight to deliver on strategic engagements and program deliverables, ensuring the team delivers against its commitments with the highest quality in a timely fashion. Accountable for the creation and ownership of appropriate business-aligned implementation plans, timelines, milestones, etc.

• Oversee and lead Center of Excellence teams as well as Managed Service Providers across platforms: Defines priorities for the team aligned with business priorities. Coordinates with the IT Business partners to develop an IT strategy and roadmap that addresses operational contingencies.  Identifies technology opportunities to address process ‘pain points’, enable leading practices and technology-enabled improvement opportunities.  Builds business case for implementation IT initiatives. Manages the service provider resources to ensure SLA’s are being met.

• Vendor Management: Oversee vendor selection, financial and performance management for assigned area, as well as direct relationship management with supplier’s executive team to influence the direction of the supplier’s growth to align with Otsuka needs.   Builds and manages working relationship with service providers and software vendors.  Coordinates with MSPs to assure proper coverage exists for all applications and all off-shore/on-shore resources  

• Financial Management and Oversight:  Review/create annual budgets, periodic forecasts and re-plans for assigned area, including investments and expenses for assigned projects, platforms, and services.  Work closely with share services functions and Finance to maintain alignment on costs and timing.

• IT Leadership: Actively participates and influences internal IT strategies surrounding operating models, technology platforms, career growth, and diversity, equity and inclusion.  Volunteer to lead internal initiatives that shape the future of IT at Otsuka.  Continuously seek ways to optimize the IT