Job Description Summary

Reporting to the Senior Director, the Financial Aid Technical Coordinator supports the implementation and monitoring of compliance-related financial aid processes. This position analyzes regulatory changes, supports configuration and workflow updates with Financial Aid leadership and technical partners, assists with testing and validation, maintains documentation, and provides technical assistance to ensure accurate and compliant financial aid operations.

 

Job Description

Responsibilities and Duties Include:

• Analyzes existing workflows and new federal, state, and institutional regulatory requirements to recommend and communicate programming updates, and coordinates implementation with technical partners.
• Consults with Financial Aid leadership to ensure that all programming changes are aligned with existing, updated or new policies and procedures.
• Serves as a functional liaison with ITS and supports the planning, coordination, and validation of integrated financial aid processes across various systems, including the student information system, financial aid management system, and the scholarship management system.
• Monitors financial aid workflows and system-supported processes from a functional and compliance perspective, recommending operational improvements as needed.
• Assists with functional testing of system updates prior to implementation and collaborates with users to interpret findings.
• Maintains and updates the Financial Aid Standard Operating Procedures (SOPs) and coordinates with Financial Aid leadership to ensure policy and procedure manuals are up to date.
• Supports required federal and state reporting through collaboration with Financial Aid peers, Institutional Research, and ITS.
• Performs functional data analysis and interprets queries to prepare departmental reports, including monthly statistic reports, to assess process effectiveness and support continued efficiency in financial aid operations.
• Assist Financial Aid leadership with audit preparation, providing supporting data and documentation as needed.
• Serves as a liaison with Financial Aid Client Services and the One Stop team to ensure necessary updates and enhancements are identified, prioritized, and coordinated for student service improvements.
• Provides technical assistance and resources to the Financial Aid team on various programs, including Regent, NexGen, and Microsoft Office.
• Supports staff understanding of changes to system workflows and operational processes as needed.
• Provides summary reports and other documentation to Financial Aid leadership to support committee or ITS meetings related to technical development of financial aid systems.
• Interprets and applies rules, policies, statutes, and guidelines as they relate to system use, workflows, and operational processes.
• Serves as a Secondary Destination Point Administrator for the federal student aid and a contact for the Florida Office of Student Financial Assistance sites; maintains credentialing compliance and monitors staff access within Financial Aid systems in accordance with institutional requirements. 
• Provides service to the college through participation in events, committees, and other college activities.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Strictly honors the privacy, security, and confidentiality of records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned. 

Reports to: Senior Director, Financial Aid

QUALIFICATIONS

Required: A bachelor’s degree in a related field with two (2) years of progressively responsible experience in financial aid administration, student services, enrollment management, or comparable operational environments involving complex systems, cross-functi