Technical Program Manager I

23andMe is seeking an exceptional Technical Program Manager to join our Consumer Program Management Team. You will work primarily with the Growth, Engagement, and Monetization (“GEM”) cross-functional team to facilitate technical scoping and implementation of projects that deliver on our roadmap and OKRs. You will collaborate with Program Managers, Product Managers, Engineers, and Finance partners, to ensure the engineering teams supporting GEM initiatives are clear on priorities, deliverables, dependencies, handoffs, and dates, and actively manage the technical execution of GEM initiatives so we can deliver great products and customer experiences that contribute to the success of our business.

Who We Are

Since 2006, 23andMe’s mission has been to help people access, understand, and benefit from the human genome. We are a group of passionate individuals pushing the boundaries of what’s possible to help turn genetic insight into better health and personal understanding.

Who You Are

You live for making things happen, love to mobilize teams, and enjoy working in highly cross-functional environments. You have humility, a bias for action, a great ability to partner, and a sense of ownership in your projects. You develop your own point of view but readily pivot when a better solution emerges. You are excited by optimizing and innovating processes, addressing challenges, and finding your way through obstacles to meet deadlines with collaboration and support. You understand change is constant and thrive in a fast-paced environment, taking sometimes ambiguous direction and turning it into actionable plans. You are a clear and articulate communicator and a great listener and observer.

Like us, you are mission-driven and passionate about improving health. You are empathetic, you want to contribute to something meaningful that truly impacts people’s lives, and you are not afraid to try to break down barriers to make it happen. 

What You’ll Do 

Technical Project Management

• Connect pieces of the puzzle. Be known as a “go-to” subject matter expert on the intersection of technology, application solutions, and process flows 
• Partner with business, engineering, and enterprise system stakeholders to gather and translate business requirements into technical deliverables across domains like order-to-cash, procure-to-pay, record-to-report, master data management, system infrastructure and integrations
• Establish, maintain, and optimize sprint planning and request intake process
• Facilitate Jira ticket triage and maintain an accurate pulse on blockers, manage scope creep
• Identify skill sets or expertise needed to meet project requirements across GEM engineering and broader organization, assess level of effort, and facilitate resource planning as needed
• Coordinate user acceptance testing (UAT) and support security and SOX compliance audits

Program Management 

• Partner with the GEM Workstream Director of Product Management and Sr. Consumer Program Manager to align on prioritization, goals, and timelines for projects
• Drive program management of technically complex projects across three engineering teams
• Escalate issues or blockers to the GEM Director of Product Management and Sr. Consumer Program Manager for visibility and support decision-making and resolution 
• Facilitate meetings and decision-making, drive alignment across business and engineering teams, follow up on action items, and keep stakeholders accountable 

Process Improvement 

• Partner very closely with GEM engineering teams to understand, optimize, and evolve processes to receive, triage, and scope engineering work requested by GEM and/or other relevant teams
• Ensure actions and processes are standardized, well-documented, and comply with all applicable SOPs and regulations

What You’ll Bring

• Bachelor's degree with a minimum of 5 years of related experience in program or project management
• Prior experience in hands-on software development or software testing required
• Prior experience as a business analyst or project manager in Operations, Marketing, or Finance a strong plus
• Working knowledge of enterprise system technologies/components (i.e. APIs, data formats, security, version control, deployment infrastructure) and curiosity to learn more
• Proficiency in program/project management tools (e.g. Smartsheet, Jira, Confluence); Fully comfortable collaborating in an online/cloud-based environment (e.g. Google Apps, Slack)
• Familiarity with e-commerce and SKU management software (e.g., Magento, Paypal Braintree, Netsuite)
• Excellent project management and organizational skills