Specialty Healthcare Account Manager II - RemitConnect

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Annual Salary: $62,000.00 - $73,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to maintain direct accountability for Commerce Bank's key clients to ensure development of trusted business partnerships.

Essential Functions

• Proactively manage a suite of complex accounts, typically mid to large size businesses

• Facilitate the business review process to document and direct clients’ key performance indicators

• Independently oversee and coordinate activities of multiple resources to ensure clients’ objects are met

• Work independently and identify and recommend appropriate product solutions to clients

• Manage complex customers, pricing and technical concerns as portfolio matures and new accounts are added to clients’ platform

• Exercise sound judgement to leverage account retention, automation, revenue growth opportunities and negotiations, with a diverse skill set regarding the products and how they pertain to healthcare

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Excellent attention to detail with excellent organization and follow-up

• Strong communication and project management skills with the understanding of project life cycle

• Intermediate knowledge of Salesforce or CRM solutions

• Strong analytical skills with the ability to collect, organize, and present data findings

• Knowledge of revenue cycle management processes

• Strong critical thinking skills and ability to work with minimal supervision

• Ability to present at the C-Suite executive level

• Ability to take a consultative approach to problem solving

• Motivated and organized self-starter with the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and core values

• Strong level proficiency with Microsoft Excel, Word, and Outlook

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience required

• 2+ years of healthcare payer experience required

• 2+ years client facing project management experience preferred

• 2+ years healthcare payments posting experience preferred

*Hybrid Schedule: In office 2 days per week

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Specialty Healthcare Account Manager II - RemitConnect job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $62,000 to $73,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

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