Technical Training Instructor

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Develops and delivers technical instruction in the operation, maintenance and troubleshooting of products and other related advanced technical topics.

Responsibilities
•  Conducts technical training courses to customers, field service teams and employees in a wide range of applications of the product line.
•  Designs and develops new product training programs, including print documentation, video and computer-based training under the leadership and guidance of a technical editor/instructional designer.
•  Performs pre and post course equipment maintenance of mechanical and electronic hardware, test equipment, and training packages.

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Basic Understanding:

• Focuses activities on developing and maintaining positive customer relationships.

• Discusses general differences between internally and externally focused organizations.

• Cites the cost and benefits of good versus poor customer service.

• Explains why customer satisfaction is important to successful product/service delivery.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Basic Understanding: 

• Explains characteristics and steps in an effective decision-making process.

• Identifies issues and communicates with others when a decision needs to be made.

• Names decision makers in own environment and cites examples of past decisions.

• Describes types of decisions incumbent may and may not make in own job or function.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding: 

• Describes non-verbal behaviors that influence the interpretation of the message.

• Cites examples of effective and ineffective communications.

• Explains the importance of effective business communication.

• Speaks/writes using correct language, mechanics, and gestures.

Maintaining Focus: Understanding of the importance of keeping sight of current responsibilities and ability to bring thoughts and tasks to completion.
Level Working Knowledge: 

• Demonstrates the ability to maintain focus for specific activities.

• Under guidance, clears unnecessary distractions, creates new habits, and includes positive patterns in routines.

Level Basic Understanding: 

• Plans day; writes out daily task list.

• Maintains a journal of relevant activities to see progress and stay motivated.

• Surrounds self with people that have similar goals.

Training Delivery: Knowledge of methods and tools of training delivery; Ability to deliver learning solutions for desired training outcomes using the rights instructional techniques.

• Classifies key activities associated with training delivery.

• Compiles a list of key issues and considerations with regards to training

• Gathers information on major methods and vehicles to deliver training programs.

• Supports the compliance to quality requirements and industry standards for delivering a specific training program.

Training Operations: Knowledge of training processes and proc