Insurance Services Work Leader

Title: Insurance Services Work Leader

State Role Title: Admin and Office Spec III

Hiring Range: $47,070 - $54,130

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DMV Headquarters - Richmond, VA.

Agency Website: www.dmvnow.com

Recruitment Type: Agency Employee Only - A

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking an Insurance Services Work Leader. The Insurance Services Work Leader is responsible for overseeing daily operations within the Insurance Services unit, mentoring staff, and ensuring adherence to DMV policies and procedures. This role includes performing complex insurance verification processes, assisting with escalated cases, and serving as the section leader in the absence of the Manager. The incumbent collaborates with team members, stakeholders, and leadership to meet compliance standards and operational goals.

The mission of Vehicle Services Administration is to support the agency's vision, mission, customer service philosophy, and Code of Professionalism by ensuring the accuracy of the agency's vehicle operations. This includes vehicle titling, registration, license plate development, insurance verification, salvage, dealer programs, and online programs, all in compliance with federal and state laws. The department manages the development of policies and procedures for these operations in support of our field units and stakeholders.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Knowledge of business English, grammar, and math.
• Understanding of DMV’s insurance verification processes and related regulations.
• Ability to perform detailed work accurately and interpret policies and procedures.
• Proficiency in Microsoft Office and DMV databases.

Additional Considerations

• Experience conducting research and resolving customer inquiries.
• Demonstrated leadership and communication skills.
• Experience with DMV operations, insurance verification, or regulatory compliance processes.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerl