Regional Manager

Description

Job Summary

We are hiring a talented Regional Manager professional to join our team. If you're excited to be part of a winning team, Planet Fitness is a great place to grow your career. The Regional Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful market of 8 to 12 clubs. The Regional Manager will be accountable for leading a team of General Managers and their employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Uphold the Planet Fitness “experience” for your group of Clubs
• Manage the club's recruitment, hiring, training and develop for a high performing staff consisting of General Managers, Assistant Managers, Member Service Representatives, Trainers and Cleaners for each club in their market. 
• Ensure each Club has a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Managing all Clubs day-to-day operations
• Enforcing all PF policies and procedures.
• Identify areas of opportunity in the clubs and develop performance/training plans to make the needed improvements for each club.
• Driving and growing club sales using sales skills and training.
• Ensure all Clubs are following the expected hours of operations for prompt opening/closing of gym. 
• Ensuring clubs is up to Grand Fitness standards for cleanliness, facilities, staffing, payroll budget, etc.
• Ensure safety of employees, members and clubs property.
• Manage marketing efforts by ensuring that the Management teams are aware and trained on all marketing promotions. 
• Authorize expenditures and refunds. 
• Track club and employee statistics and reports (weekly, monthly, quarterly & annually).
• Running and evaluating all reports and statistics.
• Manage Club inventory and purchases 
• Ensure success in various sales and performance metrics for each Club.
• Other tasks as assigned.
• Typical schedule Monday - Thursday – 9am – 7pm. Friday – 9am – 3pm. (occasional night and/or weekend visits)
• Backup support for any Management absences, plan coverage accordingly.
• This role is subject to successful completion of a background check, post offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws

Requirements

Qualifications/Requirements

•     2-3 years multi-unit experience in a retail/customer service environment.
•     Superior customer service skills, preferably in the fitness industry. 
•     Exceptional leadership, diplomacy and listening skills.
•     Basic computer proficiency (Microsoft Suite, Data Track, BI Tool and others)
•     Ability to travel to each location within market. Mileage reimbursement provided.
•     Excellent communication skills.
•     Strong problem resolution skills.
•     Current CPR Certification preferred, will train if needed.
•     High school diploma/GED equivalent required.
•     College degree preferred 
•     Bilingual preferred.
•     Must be 18 years of age or older.

Physical Demands

•     Continual standing and walking during shift.
•     Continual talking in person or on the phone during shift.
•     Must be able to occasionally lift up to 50 lbs.
•     Will occasionally encounter toxic chemicals during shift.