CSSC Application Engineer

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you.

 

What is the job about? 

 

Grundfos is seeking a CSSC Application Engineer. The Application Engineer will contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries through various customer channels. They will be responsible for providing technical support with subject matter expertise by delivering world-class customer service by handling complex and escalated inquiries while supporting and guiding the CSSC Back Office team.

 

Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa.

 

 

Your main responsibilities:  

 

• Provide second-level technical assistance and deliver intermediate to advanced technical support to customers, including detailed product sizing, application engineering, system integration, and accessory selection.
• Collaborate with internal teams to develop tailored solutions that ensure optimal performance and practical implementation in diverse environments.
• Identify and implement value added services and enhance customer relationships.
• Support sales teams by managing technical aspects of tenders and mid-scale projects.
• Deliver accurate product dimensions, detailed specifications and engineering calculations and address operational and maintenance requirements to ensure project feasibility and customer satisfaction.
• Provide assistance and/or solutions for the CSSC Back Office teams.

 

 

 

Your background:

 

We imagine that you have:   

 

• A bachelor’s degree in engineering or equivalent work experience will be considered.
• A minimum of 3-6 years of relevant industry experience.
• Proven experience within Customer Service.
• Demonstrate working knowledge of SAP (CRM/SD).
• Fundamental Product and Application knowledge of pump and pumping systems – Pumps, Control Panels, Motors, etc. is required.
• Good communication and networking skills with an ability to build strong and trusting relationships with internal and external stakeholders.
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What’s in it for you?

 

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.  

 

 

 In addition, your day-to-day benefits include:

 

• If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.  
• On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
• Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
• Annual bonuses, parental support, internal well-being consultants and programs.
• Access to the modern Grundfos Academy to pursue further both personal and professional development.