Employment Type:

Full time

Shift:

Description:

This position will function as the Application Manager for TogetherCare Ambulatory Vertical and includes responsibilities for supporting the Ambulatory and Beacon application team members.

• Current Epic Certified in Beacon, preferred Ambulatory and Beacon

• Epic Ambulatory or Beacon Certification is required, both are highly preferred.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in behaviors, practices and decisions. Collaborates with physician colleagues and other care providers to establish standards of care for target medical conditions and procedures, utilizing evidence, quality indicators, regulatory requirements, and cost and performance data to guide decision making. Manages and assigns resources to support the project.  Manages resources to support the project.  Incorporates best practice work flows into the user experience. Service Quality:  Ensures all team members adhere to established service quality guidelines, and that a just culture root cause investigation is completed for all significant events within specified timeline.  Reviews all root cause documents for supported applications. Develops training and skill development plans to provide staff expertise in programming, technical and business analysis skills.  Responsible for maximizing cross training opportunities to utilize staff most efficiently. Establishes and recommends required training standards for application support staff. Provides oversight and direction for resource planning and management. Recommends an optimal model organization structure, and responsible for managing a team structure to support the organization. Responsible for evaluating team performance and staff hiring and performance related decisions. Develops and institutes process standards for the team and ensures consistency in performance.  Responsible for ensuring all System Office and department policies and procedures are followed within the department. Responsible for on-going evaluation of application and associated technical systems to improve client effectiveness and operational efficiencies. Monitors and approves enhancements requests and all support work orders and requests for services outside of basic support services. Develops and maintains on going communication with customers, managers, and staff throughout the system regarding new product functionality, regulatory and vendor updates and product standardization opportunities. Oversees, monitors and communicates smooth transition from project to support in order to minimize impact on clients. Serves as a point of escalation for issues requiring coordination, resolution and for multiple teams. Provides recommended solutions as appropriate. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS

Three (3) to five (5) years serving in a management or a functional leadership role with supervisory responsibility and/or experience as a consultant.  Bachelor's degree in healthcare, IT or related field preferred or an equivalent combination of education and experience.  Knowledge of clinical or revenue workflow preferred.  Must be able to learn Epic's software and Epic certification will be required after training is complete. Familiarity with information systems, clinical software and other computer applications. Must possess prior experience in, process improvement and change leadership. Ability to see the position in what is new and different and to focus on what the system does and not what it does not do. Ability to develop, manage and monitor the overall implementation for a specific application team and/or area and to reinforce the importance of the project and provide consistent communication to application directors and application project teams. Ability to communicate to leadership regarding challenges and strategies for success. Ability to approach problems constructively by focusing on how to move the project forward. Ability to effectively manage resources within the organization. Strong communication skills with the ability to communicate information clearly and concisely with leadership and the team. Ability to motivate team members, gain trust and establish effective relationships with Epic counterparts. Ability to appropriately align team member skills to team responsibilities and show appreciation for overall collective team and individual team member efforts. Recognized and respected within the organization. Strong