Lottery Field Service Technician

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

Join the WINNING TEAM at IGT Global! IGT seeks a Lottery Field Services Technician in  Florence ,KY. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Responsibilities:

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.

• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.

• Maintain equipment to promote continuous operation of IGT equipment.

• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.

• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.

• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.

• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.

• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Playing for What Matters Most! You

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only
• Medical benefits on day one of being an IGT employee
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated first-year
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Qualifications

• High school degree or GED equivalent required.

• 1 or more years of experience in a customer service related position

• 1 or more years of experience in technical repairs

• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.

• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds